CUSTOMER SERVICE

Klang Canopy Sdn Bhd; Selangor; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Free parking

Maternity leave

Parental leave

Opportunities for promotion

Job summary

Klang Canopy Sdn Bhd in Malaysia is seeking a customer-focused Customer Service Executive to handle enquiries and provide timely support. This office-based role requires punctual attendance and may involve occasional site inspections.

You will communicate professionally, understand customer needs, and ensure issues are resolved while maintaining a positive experience. Salary ranges and opportunities for growth are based on performance.

Qualifications

• Minimum 2 years of relevant customer service experience.
• Basic working knowledge of SQL and Microsoft Excel, Word, Office.
• Good communication skills in spoken and written English.
• Bahasa Malaysia / Chinese is an added advantage.
• Friendly, patient and service-oriented attitude.
• Strong sense of responsibility, punctuality and discipline.
• Able to work in an office environment.
• Willing to attend occasional site inspections.

Responsibilities

• Handle customer enquiries via phone, WhatsApp, email, or in person.
• Understand customer requests and requirements clearly and accurately.
• Provide accurate information regarding products, services, and schedules.
• Use Microsoft Applications and SQL to retrieve, update, and manage data.
• Prepare basic reports and data summaries when required.
• Coordinate with internal teams to ensure customer requests are fulfilled.
• Maintain proper records of customer interactions and feedback.
• Conduct occasional site inspections to support customer needs.
• Follow company procedures and customer service standards at all times.

Skills

Customer service

SQL

English communication

Time management

Tools

Microsoft Excel

Microsoft Word

Office Suite

Job description

We are seeking a friendly, responsible, and customer-focused Customer Service Executive to handle customer enquiries and provide timely support. The successful candidate will communicate with customers professionally, understand their needs, and ensure issues are resolved efficiently while maintaining a positive customer experience. This position is office-based, requires punctual attendance, and may involve occasional site inspections.

Key Responsibilities

Handle customer enquiries via phone, WhatsApp, email, or in person

Understand customer requests and requirements clearly and accurately

Provide accurate information regarding products, services, and schedules

Use Microsoft Applications and SQL to retrieve, update, and manage customer or operational data

Prepare basic reports and data summaries when required

Coordinate with internal teams to ensure customer requests are fulfilled

Maintain proper records of customer interactions and feedback

Conduct occasional site inspections to support customer needs

Follow company procedures and customer service standards at all times

Requirements

Minimum 2 years of relevant customer service experience

Basic working knowledge of SQL and Microsoft Excel, Word, Office

Good communication skills in spoken and written English (Bahasa Malaysia / Chinese is an added advantage)

Friendly, patient, and service-oriented attitude

Strong sense of responsibility, punctuality, and discipline

Able to work in an office environment

Willing to attend occasional site inspections

Salary Range: RM 2,500 – RM 3,500

Employment Type: Contract / Full-Time

Salary will be commensurate with experience and performance

Clear opportunities for promotion and career advancement based on performance

Suitable for candidates seeking long-term growth in customer service and data-driven roles

Work Location

Office-based

Occasional site visits may be required

Job Types: Full-time, Permanent, Contract
Contract length: 6 months

Free parking

Maternity leave

Opportunities for promotion

Parental leave