Customer Service Engineer

Novolyte Technologies; Kulim; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Regional exposure across SoutheastAsia

Professional development

Job summary

Novolyte Technologies is seeking a Customer Service Engineer to drive sales opportunities and manage customer relationships across Southeast Asia. You will bridge customers with internal departments to ensure smooth order execution, timely delivery, and high satisfaction.

The role emphasizes evolving business development within the chemical and energy storage sectors, with emphasis on strong English and Chinese communication to engage regional customers and headquarters.

Qualifications

• Bachelor's degree in Marketing, Business Administration, International Trade, Chemical Engineering, or related disciplines.
• 1–3 years of experience in industrial or B2B sales.
• Experience in the chemical, lithium battery materials, energy storage, or related manufacturing industries is advantageous.

Responsibilities

• Execute sales strategies to hit monthly, quarterly, and annual targets.
• Identify and develop new business opportunities within Southeast Asia.
• Conduct regular customer visits and maintain strong customer relationships.
• Coordinate with Production, Quality, Supply Chain, and Logistics for timely delivery.
• Support customer audits and assist in handling complaints.
• Assist Finance with payment collection and account reconciliation when required.

Skills

Customer relationship management

Sales support

English language

Chinese language

Education

Bachelor's degree in Marketing

Bachelor's degree in Business Administration

Bachelor's degree in International Trade

Bachelor's degree in Chemical Engineering

Job description

About the Role

We are looking for a motivated and customer-focused Customer Service Engineer to join our growing team. In this role, you will be responsible for developing business opportunities and managing customer relationships.

You will act as a key bridge between customers and internal departments, ensuring smooth order execution, timely delivery, and excellent customer satisfaction.

If you have experience in industrial sales and enjoy working in a fast-paced environment, we would love to hear from you.

Key Responsibilities

Sales & Business Development

• Execute sales strategies to achieve monthly, quarterly, and annual sales targets.
• Identify and develop new business opportunities within Southeast Asia.
• Conduct regular customer visits and maintain strong customer relationships.
• Support market development activities and customer acquisition initiatives.

Customer Relationship Management

• Respond promptly to customer inquiries and requirements.
• Understand customer needs and provide suitable solutions.
• Collect customer feedback and coordinate internal resources to resolve issues.
• Assist customers throughout project execution, delivery, and after-sales support.

Order Management & Internal Coordination

• Follow up on customer orders from order receipt to final delivery.
• Coordinate with Production, Quality, Supply Chain, and Logistics teams to ensure timely execution.
• Manage sample requests and track customer feedback.
• Support customer audits and assist in handling customer complaints.
• Work closely with Finance to facilitate payment collection and account reconciliation when required.

Requirements

• Bachelor's Degree in Marketing, Business Administration, International Trade, Chemical Engineering, or related disciplines.
• 1–3 years of experience in industrial or B2B sales.
• Experience in the chemical, lithium battery materials, energy storage, or related manufacturing industries will be an added advantage.
• Existing customer network within battery manufacturers or industrial sectors is highly desirable.
• Good command of English and Chinese proficiency is an added advantage to support communication with regional customers and headquarters.

What We Offer

We offer a competitive salary and benefits package, career growth opportunities, regional exposure across Southeast Asia, and a collaborative work environment that supports continuous learning and professional development. We provide a supportive, professional, and compliance-driven working environment.