Customer Service Co-Ordinator

Thecorridors; Subang Jaya; On-site; MYR 44,640 - 71,424; Full time

Job summary

Thecorridors in Subang Jaya, Malaysia, invites a dedicated air freight customer service professional to manage bookings, documentation, and end-to-end communication from pickup to final delivery.

Key tasks include handling booking requests for air freight consolidations, preparing MAWB/HAWB and manifests, coordinating with airlines and handling agents, and providing proactive shipment updates while upholding NEXAS service standards.

Qualifications

• Diploma or degree in Logistics, Freight, or equivalent.
• 2+ years’ experience in air freight forwarding or customer service.
• Strong communication and multitasking skills.
• Familiarity with air cargo documentation and systems.

Responsibilities

• Deliver excellent customer service to forwarding partners by managing air freight bookings, documentation, and communication from pickup to final delivery.
• Handle booking requests and confirmations for air freight consolidations.
• Prepare and verify shipment documentation (MAWB, HAWB, manifest, etc.).
• Coordinate with airlines, handling agents, and internal operations for smooth execution.
• Provide proactive shipment status updates to forwarding partners.
• Support rate quotations and routing inquiries in collaboration with sales/ops.
• Manage service incidents, escalations, and ensure quick resolution.
• Maintain accurate records and ensure compliance with NEXAS service standards.

Skills

Strong communication

Multitasking

Customer-focused

Detail-oriented

Education

Diploma or degree in Logistics, Freight, or equivalent

Tools

Air cargo documentation systems

Job description

Deliver excellent customer service to forwarding partners by managing air freight bookings, documentation, and communication from pickup to final delivery.

Key Responsibilities

• Handle booking requests and confirmations for air freight consolidations.
• Prepare and verify shipment documentation (MAWB, HAWB, manifest, etc.).
• Coordinate with airlines, handling agents, and internal operations for smooth execution.
• Provide proactive shipment status updates to forwarding partners.
• Support rate quotations and routing inquiries in collaboration with sales/ops.
• Manage service incidents, escalations, and ensure quick resolution.
• Maintain accurate records and ensure compliance with NEXAS service standards.

Experience & Qualifications

• Diploma or degree in Logistics, Freight, or equivalent.
• Minimum 2 years’ experience in air freight forwarding or customer service.
• Strong communication and multitasking skills.
• Familiarity with air cargo documentation and systems.
• Customer-focused, responsive, and detail-oriented.