CUSTOMER SERVICE SUPERVISOR

ALPS Naigai Logistics (M) Sdn. Bhd.; Shah Alam; Presencial; MYR 42.000 - 60.000; Jornada completa

Descripción de la vacante

ALPS Naigai Logistics (M) Sdn. Bhd. is seeking a Customer Service and Logistics Coordinator to act as the main point of contact for customers throughout the shipment lifecycle.

You will coordinate international freight movements, provide timely updates, and support customs and regulatory compliance to ensure accurate billing and high customer satisfaction. Your role includes handling air, sea, and road shipments, tracking progress, resolving issues, maintaining customer relationships, and

Formación

• Minimum Diploma or Degree in Logistics or a related field.
• Minimum three years of experience in freight forwarding, logistics, supply chain, or customer service.
• Strong knowledge of air and sea freight processes and international logistics.

Responsabilidades

• Serve as the main point of contact for customers regarding shipment status, requirements, and service inquiries.
• Respond promptly and professionally to customer emails, phone calls, and requests.
• Provide proactive shipment updates and resolve service-related issues.
• Build and maintain strong customer relationships to support satisfaction and retention.
• Arrange import and export shipments via air, sea, and road freight.
• Track shipments and troubleshoot delays, exceptions, and delivery issues.
• Coordinate cargo pickups, deliveries, drayage, and related logistics activities.
• Work with customs brokers to support the timely clearance of shipments.
• Ensure compliance with trade laws, HS codes, and applicable government regulations.
• Assist customers with regulatory requirements and shipping documentation.
• Prepare warehouse- and shipping-related costing for customer billing.
• Handle billing disputes professionally and promptly.
• Maintain accurate shipment, customer, and billing records in relevant systems.

Conocimientos

Customer service

Communication skills

Multitasking

Problem solving

Time management

Attention to detail

Teamwork

Educación

Diploma or Degree in Logistics or related field

Herramientas

MS Office (Excel, Outlook, Word)

SMK systems

Port Systems

Warehouse Management Systems (WMS)

Descripción del empleo

As a Customer Service and Logistics Coordinator, you will serve as a key point of contact for customers throughout the shipment lifecycle. You will coordinate international freight movements, provide timely updates, support customs and regulatory compliance, and help ensure accurate billing and high customer satisfaction.

Key responsibilities

Serve as the main point of contact for customers regarding shipment status, requirements, and service inquiries.

Respond promptly and professionally to customer emails, phone calls, and requests.

Provide proactive shipment updates and resolve service-related issues.

Build and maintain strong customer relationships to support satisfaction and retention.

Arrange import and export shipments via air, sea, and road freight.

Track shipments and troubleshoot delays, exceptions, and delivery issues.

Coordinate cargo pickups, deliveries, drayage, and related logistics activities.

Work with customs brokers to support the timely clearance of shipments.

Ensure compliance with trade laws, HS codes, and applicable government regulations.

Assist customers with regulatory requirements and shipping documentation.

Prepare warehouse- and shipping-related costing for customer billing.

Handle billing disputes professionally and promptly.

Maintain accurate shipment, customer, and billing records in relevant systems.

What we're looking for

Minimum Diploma or Degree in Logistics or a related field.

Minimum three years of experience in freight forwarding, logistics, supply chain, or customer service.

Strong knowledge of air and sea freight processes and international logistics.

Excellent verbal and written communication skills.

Ability to multitask, prioritise work, and manage time effectively.

Strong problem-solving, coordination, and customer service abilities.

Proficiency in MS Office applications, including Excel, Outlook, and Word.

Experience with SMK systems, Port Systems, and Warehouse Management Systems (WMS).

Customer-focused mindset with strong attention to detail.

Ability to work under pressure and collaborate effectively with a team.

Critical thinking, adaptability, and a proactive approach to resolving issues.

HQ:

Taman Semarak 2,

71800 Nilai

NS

Lorong Batu Nilam 3F,

Selangor D.K