Air Export Customer Service Specialist

Agensi Pekerjaan Pride Professional Sdn Bhd; Penang; On-site; MYR 56,000 - 89,000; Full time

Job summary

Agensi Pekerjaan Pride Professional Sdn Bhd is recruiting for an Air Export Customer Service Specialist with our MNC client in Penang, Malaysia. You will manage customer interactions, ensure seamless service delivery, and support end-to-end air freight operations.

You will respond to inquiries, process orders, coordinate shipments, book services with co-loaders, monitor satisfaction, and maintain strong relationships with key accounts and VIP customers.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Process customer orders and manage efficient shipment routings.
• Coordinate air freight shipments and transportation logistics.
• Book services with co-loaders for import/export operations.
• Monitor customer satisfaction and implement improvements.
• Manage expectations for key accounts and VIP customers.
• Build and maintain strong customer relationships.
• Collaborate with internal teams on corrective and preventative actions.
• Prepare billing documents with accuracy and efficiency.

Job description

About the job Air Export Customer Service Specialist

Our client is a MNC International Freight Forwarder, is seeking an Air Export Executive to manage customer interactions, ensure seamless service delivery, and support end-to-end air freight operations.

Why Join Our Client?

• Be part of a global leader in airfreight shipping.
• Work with Fortune 500 companies and high-priority clients.
• Competitive salary and benefits package.

Job Overview:

• Respond to customer inquiries promptly and professionally.
• Process customer orders and manage efficient shipment routings.
• Coordinate air freight shipments and transportation logistics.
• Book services with co-loaders for import/export operations.
• Monitor customer satisfaction and implement improvements.
• Manage expectations for key accounts and VIP customers.
• Build and maintain strong customer relationships.
• Collaborate with internal teams on corrective and preventative actions.
• Prepare billing documents with accuracy and efficiency.