Logistics Coordinator / Specialist / Executive / Team Leader

BDP (MALAYSIA) SDN. BHD.; Kuantan; On-site; MYR 39,000 - 61,000; Full time

Job summary

BDP (MALAYSIA) SDN. BHD. is hiring for a customer service role supporting end-to-end sea and air freight import/export shipments from Kuantan. You will coordinate shipments, manage carrier bookings, and ensure accurate documentation while maintaining clear customer communication across multiple teams.

Fresh graduates are welcome for junior roles; experienced candidates in freight operations will contribute to escalations, performance and coaching. Training is provided to grow with the team.

Qualifications

• Fresh graduates are welcome for Coordinator or Specialist roles; 1–3 years of relevant experience is advantageous.
• Diploma or degree in Logistics, Supply Chain, Business or a related discipline.
• Good communication skills, Excel proficiency and a willingness to learn.
• For Executive or Team Leader roles, 3–5 years in freight forwarding with knowledge of sea and air freight bookings, operations and documentation.
• Ability to manage customer accounts and operational escalations.
• Proven team leadership experience is required for Team Leader appointments.
• IATA DGR training and CBTA framework knowledge or DG shipment experience are advantages.
• Training is provided.

Responsibilities

• Coordinate export and import shipments, including carrier and airline bookings, schedules, space and equipment availability.
• Prepare and verify SI, BL, AWB, COO and other shipping documentation.
• Monitor shipment deadlines, milestones and operational requirements.
• Communicate with customers, carriers, overseas offices and internal forwarding, transport and billing teams.
• Provide timely shipment updates and resolve operational exceptions.
• Maintain accurate system records and support KPI and SLA performance.

Skills

Clear communication

Excel proficiency

Willingness to learn

Customer service mindset

Education

Diploma or degree in Logistics/Supply Chain/Business

Job description

Join our customer service team to support end-to-end sea and air freight import and export shipments. You will play an important role in coordinating shipment execution, maintaining clear customer communication and delivering reliable service across customers, carriers, overseas offices and internal teams. Depending on your experience, you may also manage escalations, coach team members and contribute to operational performance.

Key responsibilities

• Coordinate export and import shipments, including carrier and airline bookings, schedules, space and equipment availability.
• Prepare and verify SI, BL, AWB, COO and other shipping documentation.
• Monitor shipment deadlines, milestones and operational requirements.
• Communicate with customers, carriers, overseas offices and internal forwarding, transport and billing teams.
• Provide timely shipment updates and resolve operational exceptions.
• Maintain accurate system records and support KPI and SLA performance.

What we're looking for

• For Coordinator or Specialist roles, fresh graduates are welcome; 1-3 years of relevant experience is advantageous.
• Diploma or degree in Logistics, Supply Chain, Business or a related discipline.
• Good communication skills, Excel proficiency and a willingness to learn.
• For Executive or Team Leader roles, 3-5 years of experience in freight forwarding, with strong knowledge of sea and air freight bookings, operations and documentation.
• Ability to manage customer accounts and operational escalations.
• Proven team leadership experience is required for Team Leader appointments.
• IATA DGR training and assessment under the CBTA framework, DG shipment experience or international coordination experience will be an added advantage.
• Training is provided.