Customer Service Assistant / Junior Customer Service Executive

AMAZING SINO (KL) SDN BHD; Kepong; Hybrid; MYR 22,000 - 36,000; Full time

Job summary

AMAZING SINO (KL) SDN BHD is seeking a motivated and customer-focused individual for an entry-level Customer Service Assistant in Kuala Lumpur. You will support customer inquiries, shipment coordination, and daily service operations.

Fresh graduates are encouraged to apply. The role offers learning opportunities, basic documentation tasks, and occasional remote support from home during weekends to assist operations.

Qualifications

• Diploma or Degree in Business, Logistics, Supply Chain or related field.
• Fresh graduates welcome; prior customer service or logistics experience is a plus but not required.
• Good communication and interpersonal skills with a professional attitude.

Responsibilities

• Respond to customer enquiries and service requests professionally.
• Assist with customer complaints and refer complex issues to supervisor.
• Coordinate with operations, warehouse and transport teams on shipment matters.
• Monitor shipment status and provide timely updates to customers.
• Follow up on delivery issues, discrepancies and outstanding requests.
• Support documentation for immigration and other authorities under supervisor guidance.
• Maintain accurate customer records and shipment details.
• Provide administrative support to Customer Service team.
• Perform other duties as assigned by supervisor or management.

Skills

Customer service

Communication

Microsoft Office

Problem solving

Attention to detail

Education

Diploma or Degree

Tools

MS Excel

MS Word

Job description

We are looking for a motivated and customer-focused individual to support customer enquiries, shipment coordination and daily customer service operations. This is an entry-level opportunity for candidates interested in building a career in logistics. Fresh graduates are encouraged to apply.

Key Responsibilities

Respond to customer enquiries and service requests professionally.

Assist in handling customer complaints and refer complex issues to the supervisor.

Coordinate with operations, warehouse and transportation teams on shipment and delivery matters.

Monitor shipment status and provide timely updates to customers.

Assist in following up on delivery issues, shipment discrepancies and outstanding customer requests.

Support the preparation and follow-up of documentation for immigration authorities and other relevant parties, under the guidance of the supervisor.

Maintain accurate customer records, shipment details and related documentation.

Provide administrative support to the Customer Service team.

Carry out other related duties assigned by the supervisor or management.

Requirements

Diploma or Degree in Business, Logistics, Supply Chain or a related field.

Fresh graduates are encouraged to apply. Previous customer service or logistics experience is an advantage but is not required.

Good communication and interpersonal skills, with a helpful and professional attitude.

Willingness to learn, attention to detail and basic problem-solving skills.

Able to work collaboratively and manage daily tasks with guidance.

Basic proficiency in Microsoft Office, including Word and Excel.

Good command of English and Bahasa Malaysia, with the ability to understand and communicate in Mandarin to support customers from China.

Willing to provide occasional remote support from home during weekends, depending on operational requirements.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a customer service assistant?
• Which of the following types of qualifications do you have?
• Which of the following Microsoft Office products are you experienced with?
• How would you rate your Mandarin language skills?
• Are you available to work outside your usual hours when required? (eg. weekends, evenings, public holidays)

What can I earn as a Customer Service Assistant