Customer Service Executive

XIN HWA SUPPLY CHAIN SDN BHD; Shah Alam; On-site; MYR 40,000 - 70,000; Full time

Job summary

XIN HWA SUPPLY CHAIN SDN BHD is seeking a proactive Customer Service Executive to handle customer enquiries, support indoor sales coordination, and coordinate import/export freight operations to ensure smooth shipment handling and excellent customer satisfaction. The role requires 2–3 years of experience in logistics or freight forwarding, and strong communication in Mandarin, English and Malay.

Proficiency in Microsoft Office, especially Excel, is essential to prepare quotations, track

Qualifications

• Diploma or Degree in Logistics, Supply Chain, Business Administration, or related field.
• 2–3 years of experience in customer service, indoor sales coordination, freight forwarding, or logistics.
• Strong communication skills in Mandarin, English & Malay; Mandarin preferred.
• Proficient in Microsoft Office, especially Excel.
• Knowledge of freight operations, shipping documents and import/export procedures is an advantage.

Responsibilities

• Handle customer enquiries, shipment bookings, and service-related matters.
• Prepare freight quotations and follow up on enquiries and quotations.
• Coordinate import/export shipments via air, sea, and road freight with carriers, overseas agents, and internal teams.
• Prepare and verify shipping documents, including BL/AWB, invoices, packing lists, and other relevant documents.
• Monitor shipment progress and provide timely updates to customers.
• Liaise with operations, warehouse, transportation, finance, and billing teams to ensure smooth operations and accurate invoicing.
• Resolve shipment issues, handle customer complaints, and follow up until closure.
• Maintain proper customer records, shipment details, and operational reports.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Education

Diploma or Degree in Logistics/ Supply Chain / Business Administration

Tools

Microsoft Excel

MS Office

Job description

We are seeking a proactive and customer-oriented Customer Service Executive to handle customer enquiries, support indoor sales coordination, and coordinate import/export freight operations to ensure smooth shipment handling and excellent customer satisfaction.

Job Responsibilities

Handle customer enquiries, shipment bookings, and service-related matters.

Prepare freight quotations, obtain competitive rates, and follow up on customer enquiries and quotations.

Coordinate import/export shipments via air, sea, and road freight with carriers, overseas agents, and internal teams.

Prepare and verify shipping documents, including BL/AWB, invoices, packing lists, and other relevant documents.

Monitor shipment progress and provide timely updates to customers.

Liaise with operations, warehouse, transportation, finance, and billing teams to ensure smooth operations and accurate invoicing.

Resolve shipment issues, handle customer complaints, and follow up until closure.

Maintain proper customer records, shipment details, and operational reports.

Job Requirements

Diploma or Degree in Logistics, Supply Chain, Business Administration, or a related field.

At least 2–3 years of experience in customer service, indoor sales coordination, freight forwarding, or logistics.

Good communication skills in Mandarin, English & Malay. Mandarin is required for better communication with Mandarin speaking clients.

Proficient in Microsoft Office, especially Excel.

Knowledge of freight operations, quotations, shipping documentation, and import/export procedures is an advantage.

Strong coordination, problem-solving, and follow-up skills.

Customer-oriented, detail-conscious, proactive, and able to multitask in a fast-paced environment.

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