Customer Service Coordinator ( 9.00am-6.00am )

Office Bagus International Sdn Bhd; Kulai; On-site; MYR 28,000 - 45,000; Full time

Job summary

Office Bagus International Sdn Bhd in Kulai, Malaysia is seeking a Customer Service Coordinator to support the Sales department across Malaysia and overseas.

You will handle sales administration, order processing, coordination of shipping, and import/export tasks, while maintaining accurate data and assisting the team with ad-hoc duties.

Strong English and Bahasa Malaysia communication is essential; Mandarin is a plus.

Qualifications

• Minimum SPM or Professional Certificate or equivalent.
• Strong communication skills in English and Bahasa Malaysia; Mandarin will be an added advantage.
• Ability to manage given territory and accounts.
• Knowledge of office supplies or office automation is a plus.

Responsibilities

• Support sales team on daily administration.
• Process sales orders and follow up payments with clients.
• Update and monitor daily the Sales data system to support forecasts.
• Coordinate shipment schedules and assist in shipping documents.

Skills

Customer service

Sales support

Communication (English)

Bahasa Malaysia

Mandarin (adv)

Education

SPM/Certificate

Tools

MS Office

Job description

Customer Service Coordinator ( 9.00am-6.00am )

Provide sales and administrative support to Sales department (for Malaysia & Overseas sales) in managing the daily sales operational activities, covering full spectrum of sales administration, customer service, Import and Export management, sales and marketing support to sales team.

Key responsibilities

Support sales team on daily administration

Process sales order and follow up payment with clients

Update and monitor daily the Sales data system to support the Sales team forecast exercises

Coordination, monitor and troubleshooting assistance for client's order, account statuses and other relevant problems

Coordination of shipping schedule

Preparation of shipping documents (commercial invoice, packing list etc.)

Follow up with clients on the phone for administrative purposes

Assist in general administration duties and Ad-hoc duties assigned by superior

About you

Minimum SPM, Professional Certificate or equivalent

Self-motivated and initiative individuals

Possess strong negotiation and selling skills

Must be able to manage a given set of territory and accounts

Knowledge in office supplies or office automation would be an advantage

Strong communication skills, both in English and Bahasa Malaysia. Proficiency in Mandarin will be an added advantage

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a customer service coordinator?
• Which of the following types of qualifications do you have?
• Which of the following Microsoft Office products are you experienced with?
• How would you rate your Bahasa Malaysia language skills?
• Do you have Shipping Documentation experience?

What can I earn as a Customer Service Coordinator