Customer Service

DELUX® Holdings (M) Sdn. Bhd.; Puchong; On-site; MYR 28,000 - 39,000; Full time

Job summary

DELUX® Holdings (M) Sdn. Bhd. in Malaysia is seeking a customer service oriented professional to handle inquiries and provide product/service information.

You will arrange deliveries with customers and technicians, coordinate with the sales team, and maintain accurate records of orders and interactions. You will assist in after-sales service, resolve complaints, and perform general admin tasks to keep operations running smoothly.

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Proficiency in Microsoft Office (Word, Excel, etc.).
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Handle customer inquiries and provide product/service information.
• Arrange and coordinate job deliveries with customers and technicians.
• Liaise with the sales team to ensure seamless job scheduling and updates.
• Maintain accurate records of job orders and customer interactions.
• Assist in after-sales service and follow-ups to ensure customer satisfaction.
• Resolve customer complaints and provide timely solutions.
• Perform administrative tasks related to customer service and operations.

Skills

Organizational skills

Multitasking

Communication

Problem-solving

Phone etiquette

Tools

Microsoft Office

Job description

Handle customer inquiries and provide product/service information

Arrange and coordinate job deliveries with customers and technicians

Liaise with the sales team to ensure seamless job scheduling and updates

Maintain accurate records of job orders and customer interactions

Assist in after-sales service and follow-ups to ensure customer satisfaction

Resolve customer complaints and provide timely solutions

Perform administrative tasks related to customer service and operations

Job Requirements

Strong organizational and multitasking skills

Excellent communication and problem-solving abilities

Proficiency in Microsoft Office (Word, Excel, etc.)

Ability to work in a fast-paced environment and handle multiple tasks

Skills & Qualities

Fresh Graduate are welcome to apply

Friendly and confident on the phone.

Able to speak Bahasa Malaysia, English and Mandarin to liaise with diverse clients, suppliers, or associates.

Basic product knowledge (training provided)

Working Days: Monday to Friday

Salary Package: Basic Salary + Allowance