Customer Service Assistant

Private Advertiser; Johor Bahru; On-site; MYR 22,000 - 38,000; Full time

Benefits offered by this job

Medical insurance coverage

Career progression opportunities

Full training provided

Yearly bonus provided

Work life balance

Job summary

AGA Shipping Agencies (Johor) SDN BHD is hiring a Customer Service Assistant to join its freight forwarding and logistics team in Johor Bahru. You will manage customer inquiries, assist with shipping procedures and documentation, and provide frontline support in a fast-paced environment.

The role welcomes fresh graduates and those with customer service experience in shipping. Strong communication in Bahasa Melayu and English, plus MS Office proficiency, are preferred as the company offers full

Qualifications

• Prior experience in customer service, preferably in shipping, logistics or transportation industry
• Familiarity with shipping procedures and documentations
• Fresh graduates are also encouraged to apply
• Strong communication and interpersonal skills
• Ability to work under pressure
• Proficiency in Bahasa Melayu and English
• Relevant certifications in customer service or shipping/logistics can be an advantage

Responsibilities

• Manage customer inquiries, complaints and requests efficiently
• Handle shipping procedures and documentations
• Provide customer service support in the shipping and logistics industry

Skills

Communication skills

Bahasa Melayu & English

MS Office

Shipping software

Ability to work under pressure

Education

Certifications in customer service or shipping/logistics

Tools

MS Office

Shipping tracking software

Job description

Customer Service Assistant position in a freight forwarding and logistics company based in Johor Bahru. The role involves managing customer interactions and supporting shipping operations.

Key responsibilities

Manage customer inquiries, complaints and requests efficiently

Handle shipping procedures and documentations

Provide customer service support in the shipping and logistics industry

About you

Prior experience in customer service, preferable in shipping, logistics or transportation industry

Familiarity with shipping procedures and documentations

Fresh graduates are also encouraged to apply

Strong communication and interpersonal skills

Ability to work under pressure

Computer proficiency in MS Office and shipping tracking software

Proficiency in Bahasa Melayu and English

Relevant certifications in customer service or shipping/logistics can be an advantage

About us

AGA Shipping Agencies (Johor) SDN BHD is an established shipping company in Johor Bahru operating in the freight forwarding and logistics industry, seeking suitable candidates to join the team for company expansion.

Career progression opportunities

Medical insurance coverage

Full training provided

Yearly bonus provided (subject to performance)

Work life balance, 5 working days per week