Customer Service

HARI FROZEN FOOD SDN.BHD.; Kajang; On-site; MYR 24,000 - 36,000; Full time

Job summary

HARI FROZEN FOOD SDN.BHD. is seeking a Customer Service Assistant to support daily customer service operations in Malaysia.

You will handle enquiries, process orders, and coordinate deliveries while aligning with Sales, Warehouse, and other departments to ensure smooth order fulfilment and high customer satisfaction. The role requires a Diploma or equivalent, strong language skills in Mandarin, Bahasa Malaysia and English, and the ability to work both independently and in a team.

Qualifications

• Proficiency in Mandarin, Bahasa Malaysia and English.
• Basic computer skills including Excel, Word and email.
• Detail-oriented, organized and able to manage multiple tasks.
• Strong communication and problem-solving abilities.
• Experience in customer service or order processing is an advantage.

Responsibilities

• Handle customer enquiries via phone, WhatsApp, email and other channels.
• Process customer orders and prepare sales orders with accurate information.
• Coordinate with Sales and Warehouse on stock, order status and delivery.
• Follow up on outstanding orders, delivery schedules and customer requests.
• Maintain accurate customer records and order documentation.
• Provide updates on product availability, pricing and delivery status to customers.
• Resolve customer issues professionally and escalate complex matters when needed.
• Perform general administrative tasks and support superior as required.

Skills

Mandarin

Bahasa Malaysia

English

Education

SPM or equivalent

Diploma in Business Administration

Tools

Microsoft Excel

Microsoft Word

Email

Job description

We are looking for a responsible and customer-oriented Customer Service Assistant to support our daily customer service operations. The successful candidate will handle customer enquiries, process orders, coordinate deliveries, and work closely with the Sales, Warehouse, and other relevant departments to ensure smooth order fulfilment and customer satisfaction.

Key responsibilities

Handle customer enquiries, requests, and complaints via phone, WhatsApp, email, and other communication channels.

Process customer orders, prepare sales orders, and ensure accurate order information.

Coordinate with the Sales and Warehouse teams regarding stock availability, order status, and delivery arrangements.

Follow up on outstanding orders, delivery schedules, and customer requests.

Maintain accurate customer information, order records, and related documentation.

Provide timely updates to customers regarding product availability, pricing, and delivery status.

Assist in resolving customer issues professionally and escalated complex matters when necessary.

Perform general administrative duties and other tasks assigned by the superior.

Qualifications

Minimum SPM or equivalent qualification. A Diploma in Business Administration or a related field is an advantage.

Proficient in Mandarin, Bahasa Malaysia and English.

Good communication, interpersonal, and problem-solving skills.

Basic computer skills, including Microsoft Excel, Word, and email.

Detail-oriented, organized, and able to manage multiple tasks.

Responsible, proactive, and able to work independently as well as in a team.

Experience in customer service, order processing, or the food industry is an advantage.