Customer Service Assistant Manager

MTT Shipping Sdn Bhd; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Employer EPF 16%

Sport Activities

Annual Dinner

Job summary

MTT Shipping Sdn Bhd in Shah Alam seeks a Customer Service Manager to lead the team and oversee end-to-end logistics operations including import/export documentation, booking coordination, shipment tracking, invoicing, and stakeholder management.

You will drive service excellence, monitor performance, implement process improvements, and collaborate with carriers, customers, and internal departments to ensure timely issue resolution and high customer satisfaction.

Qualifications

• Bachelor's degree required in logistics, supply chain, business or related field.
• Minimum 5 years of experience in logistics, shipping, freight forwarding, or customer service operations.

Responsibilities

• Lead, coach, and develop the Customer Service team to achieve operational and service excellence.
• Oversee import/export, booking, documentation, shipment tracking, invoicing, and customer service activities.
• Ensure timely resolution of customer enquiries, complaints, and operational issues.
• Monitor team performance, implement process improvements, and maintain service quality standards.
• Collaborate with internal departments, customers, carriers, and agents to ensure smooth operational execution.
• Prepare reports, review performance metrics, and support continuous improvement initiatives.
• Undertake ad hoc duties as assigned by management.

Skills

Team leadership

Logistics operations

Customer service

Problem solving

Communication

Education

Bachelor's Degree in Logistics/Supply Chain/Business

Tools

MS Office

Logistics systems

Job description

Responsible for leading customer service and logistics operations, including import/export documentation, booking coordination, shipment monitoring, invoicing, and stakeholder management. Ensure efficient operations, timely issue resolution, high service standards, and customer satisfaction.

Key Responsibilities

Lead, coach, and develop the Customer Service team to achieve operational and service excellence.

Oversee import/export, booking, documentation, shipment tracking, invoicing, and customer service activities.

Ensure timely resolution of customer enquiries, complaints, and operational issues.

Monitor team performance, implement process improvements, and maintain service quality standards.

Collaborate with internal departments, customers, carriers, and agents to ensure smooth operational execution.

Prepare reports, review performance metrics, and support continuous improvement initiatives.

Undertake ad hoc duties as assigned by management.

Requirements

Bachelor's Degree in Logistics, Supply Chain, Business, or related field.

Minimum 5 years of experience in logistics, shipping, freight forwarding, or customer service operations.

At least 2-3 years of managerial or supervisory experience leading logistics teams.

Strong knowledge of import/export procedures, booking processes, and shipping documentation.

Proven leadership, communication, and problem-solving skills.

Proficient in Microsoft Office and logistics systems.

Logistics, Freight & Delivery Services 101-1,000 employees

We are young and dynamic shipping and logistics company with corporate offices in Glenmarie Shah Alam. We are currently seeking an energetic and enthusiastic individual to join our team.

We are young and dynamic shipping and logistics company with corporate offices in Glenmarie Shah Alam. We are currently seeking an energetic and enthusiastic individual to join our team.

• Perks and benefits Medical Miscellaneous allowance Employer EPF 16%, Sport Activities, Annual Dinner

What can I earn as a Customer Service Manager