Customer Service

VSPEED; Johor Bahru; On-site; MYR 27,000 - 39,000; Full time

Benefits offered by this job

Annual leave

Medical leave

EPF

SOCSO

EIS

Job summary

VSPEED is seeking a customer service representative in Johor Bahru to handle shipment updates, inquiries, and coordination with logistics teams. You will respond via phone, chat and email, and help customers understand tracking and delivery procedures.

The role emphasizes patience, clear communication, and the ability to manage multiple cases calmly. Prior customer service experience is preferred; logistics training will be provided to ensure smooth operations.

Qualifications

• Must be patient and service-minded with clear communication
• Ability to handle multiple customer cases calmly
• Basic computer and data entry skills
• Mandarin, English and Bahasa Malaysia communication preferred
• Team support in logistics operations

Responsibilities

• Respond to shipment status inquiries through phone, chat and email
• Coordinate updates with warehouse, drivers and operations teams
• Record customer issues and follow up until resolution
• Help customers understand tracking and delivery procedures

Skills

Customer service

Multitasking

Communication skills

Data entry

Basic IT skills

Mandarin

English

Bahasa Malaysia

Team coordination

Job description

Handle customer updates, shipment inquiries and coordination with operations teams.

Responsibilities

Respond to shipment status inquiries through phone, chat and email

Coordinate updates with warehouse, drivers and operations teams

Record customer issues and follow up until resolution

Help customers understand tracking and delivery procedures

Requirements

Patient, service-minded and clear in communication

Able to handle multiple customer cases calmly

Basic computer and data entry skills

Mandarin, English and Bahasa Malaysia communication preferred

Team support in logistics operations

• Annual leave and medical leave
• EPF, SOCSO and EIS

Job details

Full-time

RM 2,400 - RM 3,500

Customer service experience is preferred; logistics training provided.