Customer Service Advisor I – Africa

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I, Customer Service for Africa. You will interface with customers via inbound calls, outbound calls, or the Internet depending on client requirements and provide service support to resolve routine issues.

The role emphasizes meeting KPIs, empathetic communication, and solid computer skills, with opportunities to upsell and help improve customer satisfaction. You may rotate shifts to meet business needs.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills.
• Ability to communicate clearly in writing and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking in a fast-paced environment.
• Able to work as a team member, as well as independently.
• Demonstrate patience in all customer interactions; maintain a pleasant and professional tone.
• Able to rotate shifts as needed.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements; probe for understanding and use resources to provide resolution.
• Listen empathetically to customer needs and build rapport.
• Greet customers courteously using established procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and document accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products/services when appropriate.
• Track and retrieve information in the call tracking system.
• Refer inquiries to published materials or senior staff.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Team player

Empathy

Problem solving

Education

High school diploma

Tools

PC navigation

Job description

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I, Customer Service for Africa. You will interface with customers via inbound calls, outbound calls, or the Internet depending on client requirements and provide service support to resolve routine issues.

The role emphasizes meeting KPIs, empathetic communication, and solid computer skills, with opportunities to upsell and help improve customer satisfaction. You may rotate shifts to meet business needs.