Customer Service Advisor I — Resolve & Delight

Concentrix CVG Malaysia Sdn. Bhd.; Cyberjaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Cyberjaya is seeking an Advisor I, Customer Service to handle inbound/outbound calls and online inquiries, providing resolution and support for client products and services.

Ideal candidates have a high school diploma with up to six months of relevant experience, strong communication, and the ability to multitask in a fast-paced environment. Flexibility to rotate shifts is required.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbal.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws

Responsibilities

• Meet contractual KPIs in delivering customer service.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively to customer needs and concerns; build rapport.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work and notation of accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or escalating to senior staff.

Skills

Customer service orientation

Written and verbal communication

Multi-tasking

Attention to detail

Teamwork

Adaptability

Patience

Reliability

Problem solving

Computer skills

Education

High school diploma

Two years of college education

Job description

Concentrix CVG Malaysia Sdn. Bhd. in Cyberjaya is seeking an Advisor I, Customer Service to handle inbound/outbound calls and online inquiries, providing resolution and support for client products and services.

Ideal candidates have a high school diploma with up to six months of relevant experience, strong communication, and the ability to multitask in a fast-paced environment. Flexibility to rotate shifts is required.