Customer Service Advisor I – Empathy & Resolution

Concentrix CVG Malaysia Sdn. Bhd.; Cyberjaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Cyberjaya is seeking an Advisor I, Customer Service to handle inbound/outbound calls and online inquiries, delivering courteous, solution-oriented support.

The role emphasizes understanding customer needs, precise documentation, and collaboration with teams to resolve routine product or service concerns. Training will cover product knowledge and service standards in a fast-paced environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate, both written and verbally.
• Dependable with strong attention to detail.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements; probe for understanding and provide resolution.
• Greet customers courteously and professionally.
• Maintain knowledge of client products and services.
• Prepare complete and accurate work including proper account notation.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication skills

PC knowledge

Teamwork

Empathy

Fluent English

Multitasking

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix CVG Malaysia Sdn. Bhd. in Cyberjaya is seeking an Advisor I, Customer Service to handle inbound/outbound calls and online inquiries, delivering courteous, solution-oriented support.

The role emphasizes understanding customer needs, precise documentation, and collaboration with teams to resolve routine product or service concerns. Training will cover product knowledge and service standards in a fast-paced environment.