Skincare Customer Support Specialist

Find Global Sdn. Bhd; Kuala Lumpur; On-site; MYR 32,000 - 46,000; Full time

Job summary

A customer service company in Kuala Lumpur is looking for dedicated customer service representatives to efficiently address inquiries through calls, live chat, and email. Responsibilities include managing complaints, maintaining professional interactions, and ensuring customer satisfaction. Ideal candidates should be collaborative, knowledgeable about E-commerce products, and attentive to detail in record-keeping. The company offers a supportive environment with opportunities for improvement and effective service delivery.

Responsibilities

• Respond to customer inquiries via calls, live chat, and email.
• Handle customer complaints and troubleshoot problems.
• Maintain a professional demeanor during customer interactions.
• Keep detailed records of customer interactions and transactions.
• Follow established procedures for handling inquiries and escalations.
• Collaborate with cross-functional teams to resolve issues.
• Stay informed about E-commerce products and promotions.
• Meet performance targets and quality assurance metrics.
• Maintain confidentiality of customer information.
• Perform other responsibilities as assigned.

Job description

A customer service company in Kuala Lumpur is looking for dedicated customer service representatives to efficiently address inquiries through calls, live chat, and email. Responsibilities include managing complaints, maintaining professional interactions, and ensuring customer satisfaction. Ideal candidates should be collaborative, knowledgeable about E-commerce products, and attentive to detail in record-keeping. The company offers a supportive environment with opportunities for improvement and effective service delivery.