Customer Success & Order Support Specialist

Stickon Sdn. Bhd; Klang City; Sur place; MYR 27 900 - 39 060; Plein temps

Résumé du poste

A customer service company in Klang City is seeking a dedicated Customer Service Representative to provide excellent support. The role involves addressing customer inquiries, processing orders, and ensuring timely delivery of products. Candidates should have 1–3 years of experience in a customer-facing role, strong communication skills, and be proficient in Microsoft Office and CRM systems. Join us to enhance customer satisfaction and build lasting relationships.

Qualifications

• 1–3 years of experience in a customer service or client-facing role.
• Fluent in Bahasa Malaysia and English; Mandarin is an advantage.
• Friendly, proactive, patient, and customer-oriented personality.

Responsabilités

• Respond to customer inquiries via phone, email, or in-person.
• Handle order entries, confirmations, and updates in the system.
• Coordinate with production, logistics, and sales to resolve issues.
• Maintain customer records and order logs in CRM.
• Stay informed about company products and services.
• Collect and document feedback for continuous improvement.
• Ensure timely follow-ups on deliveries, complaints, or open issues.
• Generate routine reports related to customer service activities.

Connaissances

Strong communication

Problem-solving

Organizational skills

Formation

Minimum SPM qualification

Outils

Microsoft Office

CRM systems

Description du poste

A customer service company in Klang City is seeking a dedicated Customer Service Representative to provide excellent support. The role involves addressing customer inquiries, processing orders, and ensuring timely delivery of products. Candidates should have 1–3 years of experience in a customer-facing role, strong communication skills, and be proficient in Microsoft Office and CRM systems. Join us to enhance customer satisfaction and build lasting relationships.