Customer Experience UX Writer

Concentrix CX Malaysia SDN. BHD.; Cyberjaya; On-site; MYR 29,000 - 44,000; Full time

Job summary

Concentrix CX Malaysia SDN. BHD. is seeking an English-language Advisor I, Customer Service to handle inbound and outbound calls and online inquiries.

The role focuses on resolving routine problems, meeting KPIs, and delivering friendly, professional support. Ideal candidates have a high school diploma with limited experience, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• Experience in delivering customer service over calls, chats, or email is preferred.
• Strong written and verbal communication skills are essential.
• Proficient computer navigation and basic software usage are required.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution.
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner using agreed procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials, secondary sources or more senior staff.

Skills

Customer Service

Communication

PC Knowledge

Multitasking

Empathy

Attention to detail

Education

High School Diploma

Job description

Concentrix CX Malaysia SDN. BHD. is seeking an English-language Advisor I, Customer Service to handle inbound and outbound calls and online inquiries.

The role focuses on resolving routine problems, meeting KPIs, and delivering friendly, professional support. Ideal candidates have a high school diploma with limited experience, strong communication skills, and the ability to work in a fast-paced environment.