Customer Experience Specialist: Flexible Hours & Growth

TDCX, Inc.; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical benefits

Flexible working arrangements

Direct public transport access

Job summary

TDCX Kuala Lumpur is hiring for a customer support role. You will provide excellent support to customers across phone, chat, and email, helping resolve issues quickly and accurately.

The role requires strong communication, time management, and the ability to multitask while learning new systems. Fresh graduates welcome; Diploma or degree preferred. On-site role with attractive salary and allowances.

Qualifications

• Diploma or higher in any field.
• 2 years' related work experience preferred, fresh graduates welcome.
• Strong time management and ability to exceed expectations.
• Ability to multi-task and tailor responses using customer information.
• Excellent verbal and written communication in English and local market language.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer needs and researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Skills

Communication skills

Time management

Multitasking

Phone etiquette

English proficiency

Computer literacy

Education

Diploma or higher (any field)

Bachelor's degree or higher (preferred)

Job description

TDCX Kuala Lumpur is hiring for a customer support role. You will provide excellent support to customers across phone, chat, and email, helping resolve issues quickly and accurately.

The role requires strong communication, time management, and the ability to multitask while learning new systems. Fresh graduates welcome; Diploma or degree preferred. On-site role with attractive salary and allowances.