Customer Service Specialist Malaysia Customer Service 13-October-2026

TDCX; Malaysia; On-site; MYR 24,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Medical coverage

Flexible work

Mentoring programs

Global exposure

Job summary

TDCX Malaysia is seeking a customer support professional to join our global BPO team. You will respond to customer inquiries, troubleshoot with empathy, and guide users through our support system to resolve issues efficiently.

The role emphasizes clear communication, time management, and the ability to multi-task across tools. A diploma or higher degree is required, with English fluency and a customer-service mindset.

Qualifications

• Diploma or higher degree in any field.
• Minimum 2 years in related field or fresh graduates encouraged.
• Strong communication and listening skills.
• Proficient with computers and mobile devices.
• Excellent English and local market language.

Responsibilities

• Respond to customer problems in a timely manner using our support system.
• Engage in high-quality, empathetic 1:1 conversations and troubleshoot technical issues when needed.
• Use proprietary and external tools to identify and resolve inquiries.
• Provide feedback to improve tools, resources, and workflows.
• Understand project technical back end and operations.
• Learn and expand technical knowledge to better assist customers.
• Perform other duties as assigned to support continuous quality improvement.

Skills

Time management

Multi-tasking

Communication skills

Empathy & listening

English proficiency

Tech-savvy

Education

Diploma or higher education

Bachelor's degree

Professional degree/PG diploma

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responds and addresses customers` problems in a timely manner utilizing our support system
• Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issue if required.
• Utilizes proprietary and external tools and resources to identify and resolve customers` inquiries
• Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Understands the technical back end and operations of our project
• Improves and expands technical knowledge and familiarity with technical issues to better assist customer
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesses strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Proficient with day-to-day usage of computers and mobile phones (eg. familiar with e-mail, basic internet/hardware troubleshooting, mobile app installation and payments, etc).
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.

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