Customer Experience Specialist - Flexible Growth

TDCX; Malaysia; On-site; MYR 24,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Medical coverage

Flexible work

Mentoring programs

Global exposure

Job summary

TDCX Malaysia is seeking a customer support professional to join our global BPO team. You will respond to customer inquiries, troubleshoot with empathy, and guide users through our support system to resolve issues efficiently.

The role emphasizes clear communication, time management, and the ability to multi-task across tools. A diploma or higher degree is required, with English fluency and a customer-service mindset.

Qualifications

• Diploma or higher degree in any field.
• Minimum 2 years in related field or fresh graduates encouraged.
• Strong communication and listening skills.
• Proficient with computers and mobile devices.
• Excellent English and local market language.

Responsibilities

• Respond to customer problems in a timely manner using our support system.
• Engage in high-quality, empathetic 1:1 conversations and troubleshoot technical issues when needed.
• Use proprietary and external tools to identify and resolve inquiries.
• Provide feedback to improve tools, resources, and workflows.
• Understand project technical back end and operations.
• Learn and expand technical knowledge to better assist customers.
• Perform other duties as assigned to support continuous quality improvement.

Skills

Time management

Multi-tasking

Communication skills

Empathy & listening

English proficiency

Tech-savvy

Education

Diploma or higher education

Bachelor's degree

Professional degree/PG diploma

Job description

TDCX Malaysia is seeking a customer support professional to join our global BPO team. You will respond to customer inquiries, troubleshoot with empathy, and guide users through our support system to resolve issues efficiently.

The role emphasizes clear communication, time management, and the ability to multi-task across tools. A diploma or higher degree is required, with English fluency and a customer-service mindset.