Customer Experience Specialist - Email & Livechat (Flexible)

TDCX Malaysia; Malaysia; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical, insurance, and

World-class workspaces

Flexible working arrangements

Coaching and mentoring

Job summary

TDCX Malaysia is seeking a Customer Service Specialist to deliver exceptional support via email and live chat. You will resolve inquiries, identify needs, and provide clear, actionable solutions to customers across diverse brands.

You should be a strong communicator with English proficiency, able to multitask across systems, maintain high service standards, and work well in a dynamic BPO environment. Flexible arrangements and career growth are offered.

Qualifications

• Requires diploma or higher in any field.
• Must have livechat and email experience.
• Strong time management and ability to handle multiple tasks.
• Excellent verbal and written English communication.

Responsibilities

• Provide excellent support experience to customers via email and live chat.
• Identify customer needs and resolve issues with clear, actionable solutions.
• Ensure timely first-contact resolution and follow-up with internal teams.
• Offer feedback to improve tools, procedures, and guidelines.

Skills

Livechat experience

Email experience

Time management

Multitasking

Communication skills

Phone etiquette

Learning new systems

Empathy/listening

Education

Diploma or higher in any field

Tools

Computer literacy

Job description

TDCX Malaysia is seeking a Customer Service Specialist to deliver exceptional support via email and live chat. You will resolve inquiries, identify needs, and provide clear, actionable solutions to customers across diverse brands.

You should be a strong communicator with English proficiency, able to multitask across systems, maintain high service standards, and work well in a dynamic BPO environment. Flexible arrangements and career growth are offered.