Customer Experience Specialist — Flexible & Global Impact

TDCX; Kampung Malaysia Tambahan; On-site; MYR 30,000 - 54,000; Full time

Benefits offered by this job

Medical and social security coverage

World-class workspace

Learning and development plans

Flexible working arrangements

Job summary

TDCX in Malaysia is hiring a customer support professional to provide excellent support across channels, identify customer needs, and propose strategic solutions that reduce confusion and speed case resolution.

The role calls for strong communication in English and Mandarin, great time management, and the ability to multi-task across several systems. Fresh graduates are encouraged to apply and flexible working arrangements may be available.

Qualifications

• Minimum diploma or higher in any field.
• Prefer 2 years in related field; fresh graduates are welcome.
• Excellent verbal and written English and Mandarin.
• Strong communication and empathetic listening.
• Ability to use multiple computer systems.

Responsibilities

• Provide excellent support experience across all relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and follow-up with service partners.
• Give constructive feedback to improve tools and guidelines.
• Deliver the best services to achieve high customer satisfaction.
• Build sustainable relationships and go the extra mile.
• Handle additional duties as assigned to maintain quality management.

Skills

Strong communication

Time management

Multitasking

Active listening and empathy

English and Mandarin proficiency

Computer proficiency

Ability to learn multiple systems

Education

Diploma or higher in any field

Job description

TDCX in Malaysia is hiring a customer support professional to provide excellent support across channels, identify customer needs, and propose strategic solutions that reduce confusion and speed case resolution.

The role calls for strong communication in English and Mandarin, great time management, and the ability to multi-task across several systems. Fresh graduates are encouraged to apply and flexible working arrangements may be available.