Customer Experience & Operations

DoorBee Move; Petaling Jaya; On-site; MYR 31,000 - 40,000; Full time

Job summary

DoorBee Move is seeking a customer service assistant to handle inquiries via WhatsApp and online channels, guide customers through services, pricing, and booking processes, and manage bookings and order records. You will liaise with the laundry team, organize pickups/deliveries, and keep customers updated on progress.

The role requires strong written English, attention to detail, and the ability to multitask in a friendly, patient, customer-focused environment.

Qualifications

• Written communication clearly and accurately in English; BM or Mandarin an advantage.
• Attention to detail with ability to manage several orders simultaneously.
• Patient, responsible and customer-focused attitude.

Responsibilities

• Respond to customer enquiries through WhatsApp and online channels in a friendly and professional manner.
• Explain services, pricing, booking process and turnaround times.
• Process bookings and check customer details, service requests and collection instructions.
• Update order records and track laundry from collection through processing to delivery.
• Coordinate with the laundry team to communicate special requests and monitor order progress.
• Arrange pickups and deliveries with drivers, checking addresses and delivery instructions.
• Prepare invoices, follow up on payments and send customer updates.
• Flag delays, complaints or order discrepancies promptly and assist with follow-up.
• Help improve daily workflows and keep records accurate and organised.

Skills

Written communication

Attention to detail

Multitasking

Customer focus

WhatsApp proficiency

Education

SPM

Tools

WhatsApp

Spreadsheets

Online booking systems

Job description

Respond to customer enquiries through WhatsApp and online channels in a friendly and professional manner

Explain services, pricing, booking process and turnaround times

Process bookings and check customer details, service requests and collection instructions

Update order records and track laundry from collection through processing to delivery

Coordinate with the laundry team to communicate special requests and monitor order progress

Arrange pickups and deliveries with drivers, checking addresses, collection readiness and delivery instructions

Prepare invoices, follow up on payments and send customer updates

Flag delays, complaints or order discrepancies promptly and assist with follow-up

Help improve daily workflows and keep records accurate and organised

About you

Minimum educationsl level: SPM

Clear written communication in English; Bahasa Malaysia or Mandarin is an advantage

Good attention to detail and the ability to manage several orders at once

A patient, responsible and customer-focused attitude

Confidence using WhatsApp, spreadsheets and online booking systems

Willingness to learn and work closely with a small team