Admin Cum Customer Service

Conex Technology Malaysia; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

Conex Technology Malaysia is seeking a Customer Service Representative to join our call centre team in Petaling Jaya, Selangor. This full-time role focuses on delivering exceptional support and coordinating with internal teams to ensure customer satisfaction.

The ideal candidate communicates effectively in English and Mandarin, handles inquiries professionally across channels, and is eager to learn in a dynamic, customer-focused environment.

Qualifications

• Good communication and interpersonal skills in English and Mandarin.

Responsibilities

• Handle customer inquiries professionally via WhatsApp, phone calls, and other channels.
• Coordinate and arrange installation or service appointments with customers and technicians.
• Prepare and manage job sheets, invoices, quotations, delivery orders, and related documents.
• Perform daily administrative tasks including filing, documentation, and data entry.
• Maintain and update customer records accurately in the system.
• Follow up with customers regarding installation progress, servicing appointments, and after-sales support.

Skills

Communication

Interpersonal skills

Multitasking

Time management

Teamwork

Tools

Microsoft Office

Job description

About the role

We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic call centre team. This is a full-time position based in Petaling Jaya, Selangor. In this role, you will be the voice of our company, providing exceptional support and assistance to our customers through various communication channels. You will play a vital part in maintaining our reputation for outstanding service and ensuring customer satisfaction remains at the forefront of everything we do.

What you'll be doing

• Handle customer inquiries professionally through WhatsApp, phone calls, and other communication channels.
• Coordinate and arrange installation or service appointments with customers and technicians.
• Prepare and manage job sheets, invoices, quotations, delivery orders, and related documents.
• Perform daily administrative tasks including filing, documentation, and data entry.
• Maintain and update customer records accurately in the system.
• Follow up with customers regarding installation progress, servicing appointments, and after-sales support.
• Assist customers in resolving basic product or service-related issues.
• Coordinate with sales, technical, and operation teams to ensure smooth workflow and customer satisfaction.
• Monitor appointment schedules and ensure technicians are properly assigned.
• Respond to customer messages and inquiries in a timely and professional manner.
• Assist in service reports, and internal coordination.
• Support daily office operations and ensure administrative processes run smoothly.
• Prepare reports and assist management with operational coordination when required.
• Maintain proper filing and organization of company documents and records.
• Assist in stock coordination and internal communication when necessary.
• Support the team with ad-hoc administrative and operational duties assigned by management from time to time.

What we're looking for

• Fresh graduates are encouraged to apply.
• Good communication and interpersonal skills in English and Mandarin.
• Able to communicate professionally with customers via phone calls, WhatsApp, email, and social media platforms.
• Basic knowledge of Microsoft Office such as Word, Excel, and Google Sheets.
• Responsible, organized, detail-oriented, and able to multitask.
• Positive working attitude and willing to learn.
• Able to work independently as well as in a team environment.
• Prior experience in customer service, admin support, or coordination roles will be an added advantage.
• Familiar with scheduling, documentation, and daily office operations is preferred.
• Able to handle customer complaints and inquiries in a professional and patient manner.
• Good time management skills and able to meet deadlines.
• Experience in smart home, renovation, electrical, or related industries is an added advantage.