Customer Success Specialist

Speakers Valley Academy; Puchong; On-site; MYR 33,000 - 56,000; Full time

Job summary

Speakers Valley Academy in Klang Valley invites a customer service and administrative support professional to manage enquiries across WhatsApp, email and phone. You will assist programme operations, onboarding and payments, while coordinating with trainers to ensure smooth logistics and a great learner experience.

Ideal candidates have 1–2 years in similar roles, strong English and Bahasa Malaysia, and are comfortable with Google Workspace and Microsoft Office.

Qualifications

• 1–2 years of experience in customer service, administration or related role.
• Based in Klang Valley (Kuala Lumpur / Selangor).
• Good written and spoken English and Bahasa Malaysia.
• Mandarin is an added advantage.
• Organised, detail-oriented and able to juggle multiple tasks.
• Proactive, responsive and team-oriented.
• Comfortable using digital tools and platforms.

Responsibilities

• Respond to customer enquiries via WhatsApp, email, phone and other channels in a timely and professional manner.
• Provide accurate information about programmes, schedules and services.
• Support onboarding, registration and payment processes.
• Follow up with customers to ensure a smooth learning experience.
• Handle questions, concerns and problems with effective solutions.
• Maintain documentation, records and databases (attendance, certificates, feedback).
• Coordinate with trainers and internal teams for programme logistics.
• Engage customers and encourage participation in programmes and community activities.
• Perform general administrative and coordination tasks as needed.

Skills

Customer service

Administration

Communication skills

Multitasking

Microsoft Office

Google Workspace

English language

Bahasa Malaysia

Mandarin (adv)

Tools

Google Workspace

Microsoft Office

Job description

This is a customer service and administrative support role focused on managing customer enquiries, supporting programme operations, and ensuring a smooth experience for customers across multiple communication channels.

Key responsibilities

Respond to customer enquiries via WhatsApp, email, phone and other communication channels in a timely and professional manner

Provide accurate information about programmes, schedules and services

Support customer onboarding, registration and payment processes

Follow up with customers and ensure a smooth learning experience

Handle customer questions, concerns and problems, and work towards effective solutions

Manage and maintain documentation, records and databases, including attendance, certificates, feedback and programme-related information

Coordinate with trainers and internal team members to ensure smooth programme logistics and communication

Proactively engage with customers and encourage participation in programmes and community activities

Perform general administrative and coordination tasks when required

About you

Based in Klang Valley (Kuala Lumpur / Selangor)

1–2 years of working experience, preferably in customer service, administration, customer support or a related role

Good written and spoken communication skills in English and Bahasa Malaysia

Mandarin is an added advantage

Organised, detail-oriented and comfortable managing multiple tasks

Proactive, responsive and solutions-oriented

Comfortable using digital tools such as Google Workspace, Microsoft Office and similar platforms

Enjoy working with people and providing a great customer experience

Positive attitude, willingness to learn and ability to work well in a team