Customer Service & Operations Coordinator

VSPEED WORLDWIDE MARKETING (M) SDN. BHD.; Johor Bahru; On-site; MYR 28,000 - 39,000; Full time

Job summary

VSPEED WORLDWIDE MARKETING (M) SDN. BHD. is hiring a Customer Service & Operations Coordinator to handle multilingual customer inquiries and support the logistics workflow. You will manage quotations, order follow-ups, tracking, and transit times across channels including WhatsApp and Xiaohongshu.

You will respond to address/order changes, restocking requests, and sensitive goods, escalating when necessary. The role emphasizes calm communication and data entry accuracy.

Qualifications

• Bilingual Mandarin; English sufficient for Malay-speaking clients and basic written correspondence.
• Fast Chinese typing speed.
• Comfortable with basic computer/phone operations; proficient in Excel / Google Sheets; open to learning new systems.
• No specific academic qualification required — attitude and responsiveness prioritised over credentials.

Responsibilities

• Handle customer enquiries via WhatsApp, respond.io, Xiaohongshu and other channels — quotations, order follow-ups, tracking, transit times.
• Manage customer requests such as address/order changes, restocking, and sensitive goods; resolve what you can independently, and escalate clearly what you cannot.
• Act as first-line support to calm customer emotions and prevent escalation.
• Assist with internal follow-ups, document preparation, and data entry.

Skills

Mandarin

English

Chinese typing

Excel/Google Sheets

Learning systems

Detail-oriented

Tools

respond.io

monday.com

BigSeller

Job description

Customer Service & Operations Coordinator (Chinese Speaking)

Handle customer enquiries via WhatsApp, respond.io, Xiaohongshu and other channels — quotations, order follow-ups, tracking, transit times

Manage customer requests such as address/order changes, restocking, and sensitive goods; resolve what you can independently, and escal ate clearly what you cannot

Act as first-line support to calm customer emotions and prevent escalation

Assist with internal follow-ups, document preparation, and data entry

Requirements

Bilingual communication (Mandarin as primary; English sufficient for Malay-speaking clients and basic written correspondence)

Fast Chinese typing speed

Comfortable with basic computer/phone operations; proficient in Excel / Google Sheets; open to learning new systems

No specific academic qualification required — attitude and responsiveness prioritised over credentials

Preferred

Emotionally stable and able to handle pressure — comfortable dealing with urgent or emotional customers

Proactive, detail-oriented, and responsible — owns up to mistakes and fixes them promptly

Approaches problems with a "let's find a solution" mindset rather than declining or deflecting

Willing to learn logistics processes and related systems

Bonus Points

Prior experience in customer service, e-commerce, logistics, or warehousing

Familiarity with respond.io, monday.com, BigSeller, or similar systems

Comfortable with short-video content / interested in content creation