Team Member, Laundry

ONYX Hospitality Group; Penang; On-site; MYR 16,740 - 22,320; Full time

Job summary

ONYX Hospitality Group is seeking motivated individuals for laundry service positions based in Penang, Malaysia. The role entails sorting, washing, and delivering laundry efficiently while maintaining high standards of cleanliness and guest satisfaction.

The ideal candidate needs to have a high school education, strong attention to detail, and a positive attitude. Those with authentic energy and a passion for making guests smile will excel.

Qualifications

• Authentic energy and a genuine passion for making guests smile.
• Ability to work alone and unsupervised.
• Desire to learn and grow within the role.

Responsibilities

• Sorts and labels laundry according to cleaning procedures.
• Loads and washes laundry following standards.
• Uses pressing machines and reports any damaged laundry.
• Delivers clean linen and guest laundry to the appropriate locations.

Skills

Attention to detail

Ability to work under pressure

Good memory

Positive attitude

Education

High school or equivalent

Vocational education

Job description

General

• Reads the logbook daily and takes action accordingly.
• Provides information regarding the hotel’s facilities & services.
• Hands over all unfinished work to the following shift.

Marking & Sorting

• Sorts all laundry in accordance with cleaning procedures required for the type of textile and labels them.
• Sorts guest laundry for washing and dry cleaning.
• Rechecks all pockets of guest items and reports any findings to the Team Leader.
• Identifies stain types and determines cleaning methods required.
• Follows procedures for stains and other damage to guest laundry.
• Marks all guest laundry to ensure effective delivery procedure.

Washing & Dry Cleaning

• Loads all machines in accordance with established loading standards.
• Washes/dry cleans following set programs.
• For hand-wash items, sorts out colour fastness or tests colour fastness before using cleaning chemical.
• For uniforms and guest laundry, cleans the collar, sleeve or dirty spots first before putting in the washing machine.

Pressing

• Uses appropriate pressing machines and presses in accordance with standard procedures.
• Reports to Team Leader any damaged laundry.
• Sorts guest laundry for setting different temperatures for pressing.

Folding & Valet

• Folds all linen/garments neatly and in accordance with established standards.
• Delivers linen/uniforms to the Housekeeping department.
• Delivers guest laundry to the room.

Qualifications

• High school or equivalent.
• Authentic energy and a genuine passion for making guests smile.
• Ability to work under pressure.
• Ability to work alone and unsupervised.
• Positive attitude.
• Desire to learn and grow within the role.
• A good memory to help remember various kinds of orders.
• Having a natural flair and confidence in your own ability and exceptional attention to detail.

Positions are opened to all local and permanent residence of Malaysia only.

Education

Vocational

Years of experience

-

Number of positions

2