Customer Service

IShine Cleaning Services; Subang Jaya; On-site; MYR 8,900 - 17,000; Part time

Job summary

IShine Cleaning Services in Malaysia is seeking a friendly and organized Customer Service Executive to join our team. You will handle customer enquiries via WhatsApp and phone, manage cleaning bookings and service schedules, and coordinate with our cleaners to ensure timely service.

The role requires good communication in Bahasa Malaysia and English, basic computer skills, and the ability to work independently or as part of a team. Weekend morning shifts are part of the schedule.

Qualifications

• Friendly, responsible and disciplined.
• Able to communicate in Bahasa Malaysia and English.
• Basic computer and WhatsApp skills.
• Customer service experience is advantageous.

Responsibilities

• Handle customer enquiries via WhatsApp and phone calls.
• Manage cleaning bookings and service schedules.
• Coordinate cleaning schedules with our cleaners.
• Handle customer feedback, requests and complaints.
• Follow up with customers to ensure satisfaction.
• Assist with daily administrative tasks.

Skills

Customer service

Communication in BM & English

Basic computer skills

Tools

WhatsApp

Phone handling

Job description

We are looking for a friendly, responsible and well-organised Customer Service Executive to join our team.

Bandar Puteri Puchong 5

Sabtu | Saturday: 7:30 AM - 11:30 AM

Ahad | Sunday: OFF

Handle customer enquiries via WhatsApp and phone calls

Manage cleaning bookings and service schedules

Coordinate cleaning schedules with our cleaners

Handle customer feedback, requests and complaints

Follow up with customers to ensure customer satisfaction

Assist with daily administrative tasks

Kriteria | Requirements

Friendly, responsible and disciplined

Able to communicate in Bahasa Malaysia and English

Basic computer and WhatsApp skills

Able to work independently and as part of a team

Customer service experience is an advantage

IShine Cleaning Services

Grow with us. Serve with excellence.