Sales Admin

BTL EDUCATION (KL) SDN BHD; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

BTL EDUCATION (KL) SDN BHD is seeking a responsible Sales Admin to support our sales team and ensure smooth daily sales operations in Kuala Lumpur.

The role involves handling inquiries via WhatsApp, phone, and social media, following up with customers, and maintaining accurate sales records and databases. Fresh graduates are welcome; bilingual merit (Mandarin, English, Bahasa Malaysia) is an advantage.

Qualifications

• Experience in Sales Admin, Customer Service or Sales Support.
• Proficient in Microsoft Office / Google Workspace.
• Fresh graduates welcome.
• Good communication and interpersonal skills.
• Able to work independently and in a team.

Responsibilities

• Handle customer enquiries via WhatsApp, phone calls and social media.
• Follow up with potential and existing customers professionally.
• Assist the sales team with quotations, invoices, payment records and documentation.
• Update and maintain customer information, sales records and databases.
• Coordinate customer appointments, course registrations and schedules.
• Follow up on payments and outstanding matters.
• Provide administrative support to the sales and management team.
• Prepare basic sales reports and track customer follow-up progress.
• Work closely with other departments to ensure a smooth customer experience.
• Perform other administrative duties when required.

Skills

Communication

Organised

Proactive

Customer-focused

Team player

Tools

Microsoft Office

Google Workspace

Job description

We are looking for a responsible, organised and proactive Sales Admin to support our sales team and ensure smooth daily sales operations.

Key Responsibilities

Handle customer enquiries via WhatsApp, phone calls and social media.

Follow up with potential and existing customers professionally.

Assist the sales team with quotations, invoices, payment records and documentation.

Update and maintain customer information, sales records and databases.

Coordinate customer appointments, course registrations and schedules.

Follow up on payments and outstanding matters.

Provide administrative support to the sales and management team.

Prepare basic sales reports and track customer follow-up progress.

Work closely with other departments to ensure a smooth customer experience.

Perform other administrative duties when required.

Requirements

Good communication and interpersonal skills.

Organised, responsible and detail-oriented.

Comfortable communicating with customers through WhatsApp and phone calls.

Basic knowledge of Microsoft Office / Google Workspace.

Able to work independently and as part of a team.

Good command of Mandarin, English and Bahasa Malaysia is an advantage.

Previous experience in Sales Admin, Customer Service or Sales Support is an advantage.

Fresh graduates with a positive attitude and willingness to learn are welcome to apply.

What We’re Looking For

We value someone who is proactive, responsive, organised and customer-focused, with the ability to support the sales team efficiently and provide a professional experience to every customer.