Customer Services

Private Advertiser; Kuala Lumpur; On-site; MYR 27,000 - 40,000; Full time

Benefits offered by this job

Training provided

Friendly environment

Career growth opportunities

Job summary

Private Advertiser in Kuala Lumpur is seeking a proactive Customer Service Associate to handle inquiries via phone, WhatsApp, email and other channels. You will assist customers with payments, terminals, transactions and services, and coordinate with internal teams to resolve issues. Fresh graduates are welcome.

Diploma/Degree in any field. Strong communication and interpersonal skills, plus Mandarin and Bahasa Malaysia; English is a plus.

Qualifications

• Fresh graduates are welcome to apply.
• Diploma/Degree in any field.
• Good communication and interpersonal skills.
• Able to communicate in Mandarin and Bahasa Malaysia; English is an added advantage.
• Basic computer skills, especially Microsoft Office.
• Responsible, patient, friendly and willing to learn.
• Able to work independently as well as in a team.

Responsibilities

• Handle customer enquiries via phone, WhatsApp, email and other communication channels.
• Assist customers with enquiries related to payment terminals, transactions and services.
• Follow up with customers and provide timely updates on service requests.
• Coordinate with internal teams and technical support to resolve customer issues.
• Maintain proper records of customer enquiries, requests and follow-ups.
• Assist in preparing simple reports and documentation.
• Provide good customer service and maintain a positive relationship with customers.
• Perform other ad-hoc duties as assigned.

Skills

Customer service

Communication

Mandarin

Bahasa Malaysia

Team collaboration

Education

Diploma/Degree in any field

Tools

MS Office

Job description

Handle customer enquiries via phone, WhatsApp, email and other communication channels.

Assist customers with enquiries related to payment terminals, transactions and services.

Follow up with customers and provide timely updates on service requests.

Coordinate with internal teams and technical support to resolve customer issues.

Maintain proper records of customer enquiries, requests and follow-ups.

Assist in preparing simple reports and documentation.

Provide good customer service and maintain a positive relationship with customers.

Perform other ad-hoc duties as assigned.

Requirements

Fresh graduates are welcome to apply.

Diploma/Degree in any field.

Good communication and interpersonal skills.

Able to communicate in Mandarin and Bahasa Malaysia; English is an added advantage.

Basic computer skills, especially Microsoft Office.

Responsible, patient, friendly and willing to learn.

Able to work independently as well as in a team.

What We Offer

• Training will be provided.
• Friendly and supportive working environment.
• Opportunities for career growth.
• Attractive salary package.