Customer Experience Exec – Voice/Chat/Email (E-commerce)

SummitNext; Sungai Petani; Hybrid; MYR 20,000 - 24,000; Full time

Benefits offered by this job

OT opportunities

Performance-based incentive

Base pay RM2,000/month

Office-based role

Job summary

SummitNext in Sungai Petani is seeking a Customer Service Executive to handle inquiries via voice, email and live chat, delivering courteous, accurate assistance to customers of a leading e-commerce platform.

The role is full-time, office-based with 5 days a week, rotational shifts including weekends and public holidays. It offers RM2,000 monthly base pay plus eligible KPI incentive up to RM250 and OT opportunities.

Qualifications

• Minimum SPM qualification or equivalent.
• Good communication skills in Bahasa Malaysia and English.
• Able to work on rotational shifts including weekends and public holidays.
• Fresh graduates are welcome; customer service experience is an added advantage.

Responsibilities

• Handle customer inquiries via chat and/or phone professionally and efficiently.
• Assist customers with issues related to orders, payments, refunds, returns, deliveries, etc.
• Provide accurate information and effective solutions in accordance with policies and procedures.
• Deliver excellent customer service to achieve customer satisfaction targets.
• Meet performance targets such as productivity, handling and service quality.
• Maintain accurate records of customer interactions and case resolutions.
• Escalate complex issues to the relevant teams when necessary.
• Protect customer information and comply with data security requirements.

Skills

Bahasa Malaysia

English

Communication skills

Computer skills

Adaptability

Problem solving

Teamwork

Customer service mindset

Education

SPM or equivalent

Job description

SummitNext in Sungai Petani is seeking a Customer Service Executive to handle inquiries via voice, email and live chat, delivering courteous, accurate assistance to customers of a leading e-commerce platform.

The role is full-time, office-based with 5 days a week, rotational shifts including weekends and public holidays. It offers RM2,000 monthly base pay plus eligible KPI incentive up to RM250 and OT opportunities.