Customer Service Executive - E-commerce (Sungai Petani, Kedah)

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 22,000 - 28,000; Full time

Benefits offered by this job

EPF/SOCSO

Annual leave

Birthday leave

Career progression

Training opportunities

Job summary

SummitNext Technologies Sdn. Bhd. is hiring a Customer Service Executive for on-site duties in Sungai Petani, Kedah. You will handle voice, email and live chat inquiries, provide order updates, and resolve issues according to company policies.

The role is full-time with rotational shifts, offering RM2,000 base salary plus KPI incentives and opportunities for career progression within a dynamic BPO environment.

Qualifications

• Minimum SPM or equivalent; Diploma/Degree advantageous.
• Strong communication in Malay and English, written and spoken.
• Experience in customer service, call centre or BPO is a plus.

Responsibilities

• Handle customer inquiries via voice, email and live chat.
• Provide order status updates, delivery information, returns and refunds.
• Record interactions in the CRM system and escalate complex issues.
• Maintain high customer satisfaction and meet KPIs (quality, productivity, CSAT, attendance).

Skills

Malay and English (spoken and written)

Communication

Interpersonal skills

Multitasking

Computer literacy

Education

SPM or equivalent

Diploma/Degree advantageous

Tools

CRM system

Job description

About SummitNext

SummitNext Technologies Sdn. Bhd. is a leading Business Process Outsourcing (BPO) and technology solutions provider. We deliver customer experience, recruitment and digital business solutions to clients across Asia-Pacific and beyond.

We're looking for passionate, customer-focused people to join our team as Customer Service Executives supporting one of Southeast Asia's leading e-commerce platforms. If you enjoy helping customers and solving problems in a fast-moving environment, we'd love to hear from you.

The Role

Customer Service Executive (Voice | Email | Live Chat)

Full-time, on-site in Sungai Petani, Kedah

What You'll Do

• Handle customer enquiries professionally via voice, email and live chat
• Assist with order status, delivery updates, returns, refunds, account enquiries and product information
• Resolve customer concerns efficiently in line with company policies and service standards
• Accurately record all customer interactions in the CRM system
• Escalate complex issues to the relevant internal teams
• Deliver timely, effective solutions that keep customer satisfaction high
• Meet individual and team KPIs, including quality, productivity, CSAT and attendance
• Stay up to date on the platform's products, services, promotions and processes

What We're Looking For

• Minimum SPM or equivalent (Diploma/Degree is an advantage)
• Good spoken and written Malay and English
• Customer service, call center or BPO experience is a plus, and fresh graduates are encouraged to apply
• Strong communication and interpersonal skills
• Able to multitask in a fast-paced environment
• Basic computer literacy and typing skills
• Willing to work rotational shifts, including weekends and public holidays

Working Hours

5 working days a week with 2 rotational off days. Shifts follow operational needs and may include:
7:00 AM – 4:30 PM
8:00 AM – 5:30 PM
8:30 AM – 6:00 PM
9:00 AM – 6:00 PM
12:30 PM – 10:00 PM
2:30 PM – 12:00 AM
10:00 PM – 7:30 AM (overnight)

Salary

• Basic salary: RM2,000
• Monthly performance KPI incentive: up to RM250

Benefits

• EPF and SOCSO
• Annual leave and birthday leave
• Maternity and parental leave
• Career progression and promotion opportunities
• Professional development and training

Start Date

Immediate