Customer Experience Pro: Voice, Email & Chat

SummitNext; Sungai Petani; On-site; MYR 15,000 - 25,000; Full time

Benefits offered by this job

EPF & SOCSO

Annual leave

Birthday leave

Maternity leave

Parental leave

Career progression

Job summary

SummitNext, a leading BPO and tech solutions provider in Asia-Pacific, is seeking a Customer Service Executive to support our e-commerce platform from Sungai Petani, Kedah. You will handle inquiries via voice, email and live chat, update orders, process returns and refunds, and maintain CRM records to ensure high customer satisfaction.

Ideal candidates have SPM or equivalent, good Malay and English, and strong communication skills. Fresh graduates are encouraged to apply.

Qualifications

• Minimum SPM or equivalent (Diploma/Degree is an advantage)
• Good spoken and written Malay and English
• Customer service, call center or BPO experience is a plus, fresh graduates are encouraged to apply
• Strong communication and interpersonal skills
• Able to multitask in a fast-paced environment
• Basic computer literacy and typing skills
• Willing to work rotational shifts, including weekends and public holidays

Responsibilities

• Handle customer enquiries professionally via voice, email and live chat
• Assist with order status, delivery updates, returns, refunds, account enquiries and product information
• Resolve customer concerns efficiently in line with company policies and service standards
• Accurately record all customer interactions in the CRM system
• Escalate complex issues to the relevant internal teams
• Deliver timely, effective solutions that keep customer satisfaction high
• Meet individual and team KPIs, including quality, productivity, CSAT and attendance
• Stay up to date on the platform's products, services, promotions and processes

Skills

Customer service

Communication

Bilingual Malay/English

Multitasking

Education

SPM or equivalent

Diploma/Degree advantage

Job description

SummitNext, a leading BPO and tech solutions provider in Asia-Pacific, is seeking a Customer Service Executive to support our e-commerce platform from Sungai Petani, Kedah. You will handle inquiries via voice, email and live chat, update orders, process returns and refunds, and maintain CRM records to ensure high customer satisfaction.

Ideal candidates have SPM or equivalent, good Malay and English, and strong communication skills. Fresh graduates are encouraged to apply.