Customer Service Executive - E-commerce

SummitNext Technologies Sdn Bhd

Sungai Petani

On-site

MYR 22,000 - 25,000

Full time

3 days ago

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Benefits offered by this job

EPF & SOCSO

Annual leave

Birthday leave

Maternity leave

Parental leave

Career progression

Training opportunities

Job summary

SummitNext Technologies Sdn. Bhd. is seeking a Customer Service Executive to support one of Southeast Asia's leading e-commerce platforms.

This on-site role is based in Sungai Petani, Kedah and involves handling inquiries via voice, email and live chat. You will work in a fast-paced environment, aiming to meet KPIs while delivering timely, accurate service. SPM or Diploma is preferred; fresh graduates are welcome, with fluency in Malay and English and basic IT skills.

Qualifications

Minimum SPM or equivalent; Diploma/Degree is an advantage.
Good spoken and written Malay and English.
Customer service, call center or BPO experience is a plus; fresh graduates are encouraged to apply.
Strong communication and interpersonal skills.
Able to multitask in a fast-paced environment.
Basic computer literacy and typing skills.
Willing to work rotational shifts, including weekends and public holidays.

Responsibilities

Handle customer enquiries professionally via voice, email and live chat
Assist with order status, delivery updates, returns, refunds, account enquiries and product information
Resolve customer concerns efficiently in line with company policies and service standards
Accurately record all customer interactions in the CRM system
Escalate complex issues to the relevant internal teams
Deliver timely, effective solutions that keep customer satisfaction high
Meet individual and team KPIs, including quality, productivity, CSAT and attendance
Stay up to date on the platform's products, services, promotions and processes

Skills

Multitasking

Communication skills

Interpersonal skills

Education

SPM or Diploma

Tools

CRM system

Job description

About SummitNext

SummitNext Technologies Sdn. Bhd. is a leading Business Process Outsourcing (BPO) and technology solutions provider. We deliver customer experience, recruitment and digital business solutions to clients across Asia-Pacific and beyond.

We're looking for passionate, customer-focused people to join our team as Customer Service Executives supporting one of Southeast Asia's leading e-commerce platforms. If you enjoy helping customers and solving problems in a fast-moving environment, we'd love to hear from you.

The Role

Customer Service Executive (Voice | Email | Live Chat)

Full-time, on-site in Sungai Petani, Kedah

What You'll Do

Handle customer enquiries professionally via voice, email and live chat
Assist with order status, delivery updates, returns, refunds, account enquiries and product information
Resolve customer concerns efficiently in line with company policies and service standards
Accurately record all customer interactions in the CRM system
Escalate complex issues to the relevant internal teams
Deliver timely, effective solutions that keep customer satisfaction high
Meet individual and team KPIs, including quality, productivity, CSAT and attendance
Stay up to date on the platform's products, services, promotions and processes

What We're Looking For

Minimum SPM or equivalent (Diploma/Degree is an advantage)
Good spoken and written Malay and English
Customer service, call center or BPO experience is a plus, and fresh graduates are encouraged to apply
Strong communication and interpersonal skills
Able to multitask in a fast-paced environment
Basic computer literacy and typing skills
Willing to work rotational shifts, including weekends and public holidays

Working Hours

5 working days a week with 2 rotational off days. Shifts follow operational needs and may include:
7:00 AM – 4:30 PM
8:00 AM – 5:30 PM
8:30 AM – 6:00 PM
9:00 AM – 6:00 PM
12:30 PM – 10:00 PM
2:30 PM – 12:00 AM
10:00 PM – 7:30 AM (overnight)

Salary