Multichannel Customer Service Exec — Voice, Email, Chat

SummitNext Technologies Sdn Bhd; Sabah; On-site; MYR 20,000 - 24,000; Full time

Benefits offered by this job

KPI incentive up to RM250

OT opportunities

5-day work week

Job summary

SummitNext Technologies Sdn. Bhd. is seeking a Customer Service Executive (Voice | Email | Live Chat) to join our Sabah-based applicants who are willing to relocate to NCity, Sungai Petani, Kedah for an office-based role.

The position is full-time with 5 working days per week and rotational shifts, including weekends and public holidays. Base pay starts at RM2,000 per month with a KPI incentive of up to RM250 per month. OT opportunities are available based on business needs.

Qualifications

• Minimum SPM qualification or equivalent.
• Willing to relocate to Sungai Petani, Kedah.
• Good communication skills in Bahasa Malaysia and English.
• Good computer skills and ability to navigate multiple systems.
• Strong adaptability and problem-solving skills with a customer-focused mindset.
• Able to work on rotational shifts and weekends/public holidays.
• Fresh graduates welcome; customer service experience is an added advantage.

Responsibilities

• Handle customer inquiries via chat and/or phone professionally and efficiently.
• Assist customers with issues related to orders, payments, refunds, returns, deliveries, etc.
• Provide accurate information and effective solutions in accordance with policies and procedures.
• Deliver excellent customer service to achieve customer satisfaction targets.
• Meet performance targets such as productivity, handling and service quality.
• Maintain accurate records of customer interactions and case resolutions.
• Escalate complex issues to the relevant teams when necessary.
• Protect customer information and comply with data security requirements.

Skills

Customer service

Communication

Relocation

Problem solving

Education

SPM or equivalent

Job description

SummitNext Technologies Sdn. Bhd. is seeking a Customer Service Executive (Voice | Email | Live Chat) to join our Sabah-based applicants who are willing to relocate to NCity, Sungai Petani, Kedah for an office-based role.

The position is full-time with 5 working days per week and rotational shifts, including weekends and public holidays. Base pay starts at RM2,000 per month with a KPI incentive of up to RM250 per month. OT opportunities are available based on business needs.