Customer Experience Specialist (Voice/Chat/Email)

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 22,000 - 25,000; Full time

Benefits offered by this job

EPF & SOCSO

Annual leave

Birthday leave

Maternity leave

Parental leave

Career progression

Training opportunities

Job summary

SummitNext Technologies Sdn. Bhd. is seeking a Customer Service Executive to support one of Southeast Asia's leading e-commerce platforms.

This on-site role is based in Sungai Petani, Kedah and involves handling inquiries via voice, email and live chat. You will work in a fast-paced environment, aiming to meet KPIs while delivering timely, accurate service. SPM or Diploma is preferred; fresh graduates are welcome, with fluency in Malay and English and basic IT skills.

Qualifications

• Minimum SPM or equivalent; Diploma/Degree is an advantage.
• Good spoken and written Malay and English.
• Customer service, call center or BPO experience is a plus; fresh graduates are encouraged to apply.
• Strong communication and interpersonal skills.
• Able to multitask in a fast-paced environment.
• Basic computer literacy and typing skills.
• Willing to work rotational shifts, including weekends and public holidays.

Responsibilities

• Handle customer enquiries professionally via voice, email and live chat
• Assist with order status, delivery updates, returns, refunds, account enquiries and product information
• Resolve customer concerns efficiently in line with company policies and service standards
• Accurately record all customer interactions in the CRM system
• Escalate complex issues to the relevant internal teams
• Deliver timely, effective solutions that keep customer satisfaction high
• Meet individual and team KPIs, including quality, productivity, CSAT and attendance
• Stay up to date on the platform's products, services, promotions and processes

Skills

Multitasking

Communication skills

Interpersonal skills

Education

SPM or Diploma

Tools

CRM system

Job description

SummitNext Technologies Sdn. Bhd. is seeking a Customer Service Executive to support one of Southeast Asia's leading e-commerce platforms.

This on-site role is based in Sungai Petani, Kedah and involves handling inquiries via voice, email and live chat. You will work in a fast-paced environment, aiming to meet KPIs while delivering timely, accurate service. SPM or Diploma is preferred; fresh graduates are welcome, with fluency in Malay and English and basic IT skills.