E-Commerce Customer Service Pro (Voice/Chat)

SummitNext Technologies Sdn Bhd; Perlis; On-site; MYR 22,000 - 25,000; Full time

Job summary

SummitNext Technologies Sdn Bhd in Malaysia is seeking a Customer Service Executive (Voice, Email, Live Chat) to join our office-based team in Sungai Petani, Kedah. This role requires relocation from Perlis and involves five days per week with rotational shifts, including weekends and public holidays.

You will handle inquiries about orders, payments, refunds, and deliveries, deliver solutions, and maintain accurate records.

Qualifications

• Minimum SPM qualification or equivalent.
• Willing to relocate to Sungai Petani, Kedah.
• Good communication skills in Bahasa Malaysia and English.
• Good computer skills and ability to navigate multiple systems.
• Strong adaptability and problem-solving skills with a customer-focused mindset.
• Able to handle customer inquiries professionally and work under pressure.
• Able to work on rotational shifts and rotational off days, including weekends and public holidays.
• Good attendance, discipline, and a positive attitude toward teamwork.
• Fresh graduates are welcome to apply; customer service experience is an added advantage.

Responsibilities

• Handle customer inquiries via chat and/or phone professionally and efficiently.
• Assist customers with issues related to orders, payments, refunds, returns, deliveries, etc.
• Provide accurate information and effective solutions in accordance with policies and procedures.
• Deliver excellent customer service to achieve customer satisfaction targets.
• Meet performance targets such as productivity, handling and service quality.
• Maintain accurate records of customer interactions and case resolutions.
• Escalate complex issues to the relevant teams when necessary.
• Protect customer information and comply with data security requirements.

Skills

Customer service

Bahasa Malaysia

English

Computer skills

Adaptability

Teamwork

Fresh graduates welcome

Education

SPM or equivalent

Job description

SummitNext Technologies Sdn Bhd in Malaysia is seeking a Customer Service Executive (Voice, Email, Live Chat) to join our office-based team in Sungai Petani, Kedah. This role requires relocation from Perlis and involves five days per week with rotational shifts, including weekends and public holidays.

You will handle inquiries about orders, payments, refunds, and deliveries, deliver solutions, and maintain accurate records.