Customer Experience & Branch Operations Executive

Hong Leong Bank; Selangor; On-site; MYR 33,000 - 51,000; Full time

Job summary

Hong Leong Bank Berhad is seeking a branch-based Customer Service professional in Malaysia. The role focuses on greeting walk-in customers, processing transactions, and conducting needs-based discussions to promote bank products.

Key duties include delivering superior service, achieving product targets, and supporting digital transformation initiatives while maintaining compliance and strong operational controls. A degree/diploma is required and integrity is essential.

Qualifications

• Minimum degree or diploma with customer service aptitude.
• Experience in customer interaction and money handling is preferred.

Responsibilities

• Engage walk-in customers for transactions and assess needs for cross-selling.
• Provide high levels of customer service and accurate processing of transactions.

Skills

Customer service

Cross-selling

Cash handling

Communication skills

Teamwork

Education

Degree/Diploma Holder

Job description

Hong Leong Bank Berhad is seeking a branch-based Customer Service professional in Malaysia. The role focuses on greeting walk-in customers, processing transactions, and conducting needs-based discussions to promote bank products.

Key duties include delivering superior service, achieving product targets, and supporting digital transformation initiatives while maintaining compliance and strong operational controls. A degree/diploma is required and integrity is essential.