Customer Experience Leader — Channels & Service Growth

Hong Leong Bank; Mersing; On-site; MYR 36,000 - 60,000; Full time

Job summary

Hong Leong Bank Malaysia is seeking a Branch Operations/Customer Service professional to deliver superior service to walk-in customers, meet product targets, and support digital initiatives. You may use tablets for service and cross-sell banking products.

Ideal candidates hold a Degree/Diploma, have related banking experience, and demonstrate integrity, strong communication, and a professional appearance. You will handle transactions, balance cash, attend trainings, and contribute to a

Qualifications

• Degree or Diploma holder in any discipline.
• Related working experience in financial institution.
• Basic banking knowledge and professional appearance.

Responsibilities

• Provide superior customer service to walk-in customers.
• Carry targets for CASA, FD, cross-sell Credit Cards and other products.
• Learn and use I-Pads for customer service and cross selling.
• Perform Meeter-Greeter/Navigator and assist in service interactions.
• Assist in calling customers for service and sales interactions.
• Support branch to balance cash and administer transactions in a timely manner.

Skills

Basic banking knowledge

Integrity and accountability

Excellent service mindset

Communication skills

Cross selling skills

Professional appearance

Education

Degree/Diploma Holder

Job description

Hong Leong Bank Malaysia is seeking a Branch Operations/Customer Service professional to deliver superior service to walk-in customers, meet product targets, and support digital initiatives. You may use tablets for service and cross-sell banking products.

Ideal candidates hold a Degree/Diploma, have related banking experience, and demonstrate integrity, strong communication, and a professional appearance. You will handle transactions, balance cash, attend trainings, and contribute to a