Branch Sales & Service Executive

Hong Leong Bank Berhad; Selangor; On-site; MYR 39,000 - 58,000; Full time

Job summary

Hong Leong Bank Berhad in Malaysia seeks a Branch Customer Service professional to engage walk-in customers for transactions and understand their financial needs for cross-selling. You will promote CASA, FD, cards, loans, and other bank products while delivering high service levels and supporting digital transformation initiatives.

Degree or diploma is required; prior banking or cash handling experience is preferred.

Qualifications

• Degree or diploma holder.
• Experience in customer interaction and cash handling is preferred.
• Knowledge of banking products and services is a plus.

Responsibilities

• Provide superior service to walk-in customers and process transactions accurately.
• Cross-sell bank products such as CASA, FD, credit cards, and loans.
• Use tablets/ devices for customer service and sales discussions where applicable.
• Assist in branch operations and support digital transformation initiatives.
• Maintain confidentiality and comply with internal SOPs.

Skills

Customer service

Cross selling

Cash handling

Sales targets

Digital devices

Education

Degree/Diploma Holder

Job description

Hong Leong Bank Berhad in Malaysia seeks a Branch Customer Service professional to engage walk-in customers for transactions and understand their financial needs for cross-selling. You will promote CASA, FD, cards, loans, and other bank products while delivering high service levels and supporting digital transformation initiatives.

Degree or diploma is required; prior banking or cash handling experience is preferred.