Banking Sales & Service Executive — Customer Focus

Hong Leong Bank; Petaling Jaya; On-site; MYR 39,000 - 61,000; Full time

Job summary

Hong Leong Bank in Malaysia invites applications for a branch-based sales and service role. The successful candidate will engage walk-in customers, process transactions, and drive cross-selling of banking products while maintaining high service levels.

Responsibilities include meeting product targets, utilizing digital tools, and supporting branch operations. A degree or diploma and prior financial experience are preferred, with emphasis on integrity and professional conduct.

Qualifications

• Degree or Diploma holder required.
• Related experience in financial institutions or similar fields.
• Customer interaction, cash handling, transaction processing, and sales experience preferred.
• Basic banking knowledge.
• High integrity, accountability and professional appearance.

Responsibilities

• Engage with walk-in customers for transaction processing and cross-selling.
• Provide superior customer service and contribute to CSAT and Mystery Shopping goals.
• Meet targets for products such as CASA, FD, and cross-sell Credit Cards and other offerings.
• Use I-Pads/devices for customer service and sales activities as applicable.
• Support branch operations including cash handling and end-of-day balancing, as required.
• Adhere to internal SOPs and participate in trainings and rotations.

Job description

Hong Leong Bank in Malaysia invites applications for a branch-based sales and service role. The successful candidate will engage walk-in customers, process transactions, and drive cross-selling of banking products while maintaining high service levels.

Responsibilities include meeting product targets, utilizing digital tools, and supporting branch operations. A degree or diploma and prior financial experience are preferred, with emphasis on integrity and professional conduct.