Branch Operations & Customer Experience Lead

Hong Leong Bank; Kuala Lumpur; On-site; MYR 47,000 - 71,000; Full time

Job summary

Hong Leong Bank Berhad in Malaysia seeks a customer-focused professional to assist walk-in customers, process transactions and contribute to product cross-selling in the branch.

The role requires basic banking knowledge, integrity and strong communication skills. You will handle cash, support account services and contribute to digital initiatives while maintaining professional standards.

Qualifications

• Basic banking knowledge and customer service orientation are required.
• Integrity, accountability and discretion when handling customer information.
• Strong communication skills with ability to cross-sell bank products.

Responsibilities

• Interact with walk-in customers to provide service, process transactions and maintain CSAT.
• Support product cross-selling and recommend bank services to customers.
• Maintain confidentiality and a professional appearance; participate in trainings and branch duties.

Skills

Basic banking knowledge

Integrity and accountability

Customer service mindset

Cross-selling skills

Education

Degree/Diploma Holder

Job description

Hong Leong Bank Berhad in Malaysia seeks a customer-focused professional to assist walk-in customers, process transactions and contribute to product cross-selling in the branch.

The role requires basic banking knowledge, integrity and strong communication skills. You will handle cash, support account services and contribute to digital initiatives while maintaining professional standards.