Customer Experience Resolution Lead

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 47,000 - 73,000; Full time

Benefits offered by this job

Attractive salary

Performance-related bonus

Annual leave: 15 days

Medical leave: 14 days

Medical and hospitalization coverage

Job summary

A leading customer service provider in Kuala Lumpur seeks a motivated customer service representative. Responsibilities include managing communications with customers across various channels, resolving complaints, and collaborating with teams to enhance the customer experience. Candidates should possess a degree or diploma, have at least 2 years of relevant experience, and be proficient in Cantonese and English. The role offers attractive salary, performance-related bonuses, and generous leave policies.

Qualifications

• Minimum of 2 years of experience in related fields.
• Proficient in spoken and written Cantonese and English.
• Ability to manage multiple communication channels.

Responsibilities

• Represent the client in communications with customers.
• Provide timely responses to comments and complaints.
• Collaborate with teams to resolve customer complaints.
• Handle machine returns and refunds.
• Manage social media messages and enhance online reputation.
• Provide necessary reports to the management team.
• Lead or contribute to customer experience projects.

Skills

Interpersonal skills

Initiative

Team player

Problem-solving

Bilingual in Cantonese and English

Education

Degree or Diploma

Job description

A leading customer service provider in Kuala Lumpur seeks a motivated customer service representative. Responsibilities include managing communications with customers across various channels, resolving complaints, and collaborating with teams to enhance the customer experience. Candidates should possess a degree or diploma, have at least 2 years of relevant experience, and be proficient in Cantonese and English. The role offers attractive salary, performance-related bonuses, and generous leave policies.