Custom Clearance Executive

Rhenus Logistics Sdn Bhd; Shah Alam; On-site; MYR 56,000 - 78,000; Full time

Job summary

Rhenus Logistics Sdn Bhd in Shah Alam is seeking a dedicated customs clearance professional to manage end-to-end import/export clearances. You will prepare declarations, ensure regulatory compliance and communicate with customers on status and required documents.

The role requires at least 3 years in freight forwarding, strong English and local language skills, and the ability to work independently in a fast-paced environment.

Qualifications

• Candidate must possess at least a Higher Secondary / STPM / "A" Levels / Certificate / Diploma.
• 3 years working experience in the related field.
• Familiar with freight forwarding industry.
• Proficient in both English and local language(s) – written and verbal communication skills.

Responsibilities

• Handle end-to-end customs clearance process for import/export shipments.
• Prepare, review and submit customs declarations accurately.
• Ensure compliance with Malaysian customs requirements and regulatory guidelines.
• Communicate with customers regarding shipment status, required documents and any issues affecting custom clearance.
• Monitor clearance status and ensure timely release of shipments.
• Plan delivery in advance and arrange transport for immediate delivery upon customs approval.
• Resolve clearance issues, discrepancies, or delays promptly.
• Support billing and invoicing processes.
• Perform complete file closure upon job completion, ensuring all documentation and billing are properly finalized
• Maintain accurate filing and documentation for audit and compliance purposes
• Meeting time frame KPIs for escalations to the next tier levels for unresolved issues.
• Providing and monitoring high quality customer service.
• Undertake ad-hoc assignments as assigned by the Head of Department

Skills

Multitasking

Time management

Independent worker

Attention to detail

Education

Higher Secondary / STPM / A Levels / Certificate / Diploma

Tools

SMK

DagangNet

Job description

Handle end-to-end customs clearance process for import/export shipments.

Prepare, review and submit customs declarations accurately (e.g.,K1,K2,K8 or relevant system entries)

Ensure compliance with all Malaysian customs requirements and regulatory guidelines.

Communicate with customers regarding shipment status, required documents and any issues affecting custom clearance.

Monitor clearance status and ensure timely release of shipments

Handle duty/tax calculation, classification (HS code), and valuation of goods

Data entry and updating in operational system: Rank Alpha / ROCS etc.

Plan delivery in advance and arrange transport for immediate delivery upon customs approval.

Resolve clearance issues, discrepancies, or delays promptly

Support billing and invoicing processes

Perform complete file closure upon job completion, ensuring all documentation and billing are properly finalized

Maintain accurate filing and documentation for audit and compliance purposes

Meeting time frame KPIs for escalations to the next tier levels for unresolved issues.

Providing and monitoring high quality customer service.

Undertake ad-hoc assignments as assigned by the Head of Department

Qualifications

Candidate must possess at least a Higher Secondary / STPM / "A" Levels / Certificate / Diploma.

3 years working experience in the related field.

Familiar with freight forwarding industry.

Proficient in both English and local language(s) – written and verbal communication skills.

Specialist Knowledge and Skills

Strong knowledge of Malaysian Customs requirements.

Familiar with systems such as SMK, DagangNet, or related platforms.

Highly motivated to learn new processes, receive feedback and work independently.

Minimal supervision to complete tasks, highly trainable and approachable.

Ability to work independently and handle time-sensitive tasks.

Strong multitasking and prioritization skills in a dynamic, high-volume work environment

Professional working attitude.

Local communication skills are an advantage.

Rhenus Group is a global logistics service company with a turnover of € 7.0 billion. Rhenus has business locations at more than 970 locations worldwide and employs 37500 people. The Rhenus business areas - Contract Logistics, Freight Logistics, Port Logistics and Public Transport - manage complex supply chains and provide a wealth of innovative value-added services.

Rhenus Group is a global logistics service company with a turnover of € 7.0 billion. Rhenus has business locations at more than 970 locations worldwide and employs 37500 people. The Rhenus business areas - Contract Logistics, Freight Logistics, Port Logistics and Public Transport - manage complex supply chains and provide a wealth of innovative value-added services.