Assistant Logistics & Customs Manager (Freight Forwarding)

Reeracoen Recruitment; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Reeracoen Recruitment in Malaysia seeks an experienced Assistant Logistics & Customs Manager to oversee import/export operations at two major hubs. You will lead freight forwarding activities, ensure compliance with RM Customs regulations, and mentor a cross-functional team across multiple sites.

The role requires KEK certification, familiarity with K1/K2/K8/K9 declaration forms, and a track record of improving process efficiency and KPI performance.

Qualifications

• At least 5 years of hands-on freight forwarding operations experience.
• Deep knowledge of Malaysian customs procedures and KEK certification.
• Proficient with direct declaration submissions using K1, K2, K8, K9 forms.
• Strong leadership with experience supervising across multiple sites.

Responsibilities

• Oversee sea and air freight forwarding operations across two sites in Malaysia.
• Ensure accurate customs declarations using local systems (K1, K2, K8, K9).
• Lead and mentor staff; set KPIs and conduct performance reviews.
• Liaise with Royal Malaysian Customs Department, port authorities, and agencies to ensure compliance.
• Continuously improve SOPs to reduce transit times and demurrage charges.
• Collaborate with warehousing, account managers, carriers and clients to maintain service levels.

Skills

Leadership

Cross-functional teamwork

Problem solving

Communication

Team mentorship

Tools

K1/K2/K8/K9 systems

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Assistant Logistics & Customs Manager (Freight Forwarding)

Reeracoen Recruitment – Damansara, Selangor

【Job Summary】
We are seeking a highly experienced and dedicated Assistant Logistics & Customs Manager to oversee and drive operations across two of our primary freight forwarding and logistics centers in Malaysia. As an integral leader within our established third-party logistics (3PL) organization, you will play a pivotal role in maintaining operational excellence, ensuring strict compliance with Royal Malaysian Customs Department regulations, and supporting the strategic growth of our supply chain and forwarding business.

In this role, you will lead dynamic, cross-functional logistics teams across two key strategic hubs. Your core responsibility will be ensuring the seamless processing of all import and export customs documentation, managing day-to-day air and sea freight forwarding activities, and cultivating strong relationships with local authorities, port officials, shipping lines, and valued corporate clients. As an Assistant Manager, you will act as a bridge between senior operational leadership and ground teams, providing clear guidance, resolving complex customs clearance bottlenecks, and mentoring team members to achieve top-level productivity and service quality.

The ideal candidate brings deep technical expertise in Malaysian customs procedures, backed by a valid KURSUS KETUANAN EJEN KASTAM (KEK) certification, alongside a proven track record of at least five years in hands-on freight forwarding operations. You must possess extensive working knowledge of computerized customs systems—specifically direct declaration submissions via K1, K2, K8, and K9 forms—and a comprehensive understanding of local import/export regulations, duty structures, permits, and trade compliance requirements. Beyond technical mastery, this role demands demonstrated leadership capability. You should be a seasoned supervisor capable of delegating tasks, tracking KPIs, resolving operational escalations, and fostering a collaborative, performance-driven environment across multiple physical locations.

If you thrive in a fast-paced logistics environment, possess exceptional communication skills, and are eager to drive compliance and efficiency across key supply chain hubs, we invite you to take the next step in your career with us.

【Responsibilities】

• Multi-Site Operational Oversight: Manage, guide, and direct day-to-day sea and air freight forwarding operations across two operational branches in Malaysia.
• Customs Compliance & Declarations: Oversee the preparation, submission, and accuracy of customs declarations using local customs system applications (including K1, K2, K8, K9, and duty exemption forms).
• Team Leadership & Mentorship: Supervise, train, and mentor operational staff across both sites, establishing clear workflows, setting KPIs, and conducting performance reviews.
• Regulatory Liaison: Serve as the main point of contact for the Royal Malaysian Customs Department, port authorities, and government agencies to ensure full regulatory compliance and resolve clearance issues promptly.
• Process Optimization: Continuously evaluate standard operating procedures (SOPs) to enhance documentation accuracy, reduce transit times, and minimize demurrage/storage charges.
• Stakeholder Management: Collaborate closely with internal warehousing teams, account managers, external vendors, carriers, and clients to provide real-time updates and maintain high customer satisfaction.