End-to-End Customs Clearance Specialist

Rhenus Logistics Sdn Bhd; Shah Alam; On-site; MYR 56,000 - 78,000; Full time

Job summary

Rhenus Logistics Sdn Bhd in Shah Alam is seeking a dedicated customs clearance professional to manage end-to-end import/export clearances. You will prepare declarations, ensure regulatory compliance and communicate with customers on status and required documents.

The role requires at least 3 years in freight forwarding, strong English and local language skills, and the ability to work independently in a fast-paced environment.

Qualifications

• Candidate must possess at least a Higher Secondary / STPM / "A" Levels / Certificate / Diploma.
• 3 years working experience in the related field.
• Familiar with freight forwarding industry.
• Proficient in both English and local language(s) – written and verbal communication skills.

Responsibilities

• Handle end-to-end customs clearance process for import/export shipments.
• Prepare, review and submit customs declarations accurately.
• Ensure compliance with Malaysian customs requirements and regulatory guidelines.
• Communicate with customers regarding shipment status, required documents and any issues affecting custom clearance.
• Monitor clearance status and ensure timely release of shipments.
• Plan delivery in advance and arrange transport for immediate delivery upon customs approval.
• Resolve clearance issues, discrepancies, or delays promptly.
• Support billing and invoicing processes.
• Perform complete file closure upon job completion, ensuring all documentation and billing are properly finalized
• Maintain accurate filing and documentation for audit and compliance purposes
• Meeting time frame KPIs for escalations to the next tier levels for unresolved issues.
• Providing and monitoring high quality customer service.
• Undertake ad-hoc assignments as assigned by the Head of Department

Skills

Multitasking

Time management

Independent worker

Attention to detail

Education

Higher Secondary / STPM / A Levels / Certificate / Diploma

Tools

SMK

DagangNet

Job description

Rhenus Logistics Sdn Bhd in Shah Alam is seeking a dedicated customs clearance professional to manage end-to-end import/export clearances. You will prepare declarations, ensure regulatory compliance and communicate with customers on status and required documents.

The role requires at least 3 years in freight forwarding, strong English and local language skills, and the ability to work independently in a fast-paced environment.