Custom Clearance Executive

Rhenus Logistics; Selangor; On-site; MYR 39,000 - 73,000; Full time

Job summary

Jora Malaysia is seeking a compliant and customer-focused customs clearance professional to manage import/export shipments from start to finish. You will handle declarations, verify regulatory compliance and communicate shipment status to customers, while coordinating with internal teams to ensure timely delivery and accurate billing.

The role requires familiarity with Malaysian customs, experience in freight forwarding, and strong English plus local language skills.

Qualifications

• 3 years working experience in the related field.
• Familiar with freight forwarding industry.
• Proficient in English and local language(s) – written and verbal communication skills.

Responsibilities

• Handle end-to-end customs clearance process for import/export shipments.
• Prepare, review and submit customs declarations accurately (e.g., K1, K2, K8 or relevant system entries).
• Ensure compliance with all Malaysian customs requirements and regulatory guidelines.
• Communicate with customers regarding shipment status, required documents and any issues affecting custom clearance.
• Monitor clearance status and ensure timely release of shipments
• Handle duty/tax calculation, classification (HS code), and valuation of goods
• Data entry and updating in operational system: Rank Alpha / ROCS etc.
• Plan delivery in advance and arrange transport for immediate delivery upon customs approval.
• Resolve clearance issues, discrepancies, or delays promptly
• Support billing and invoicing processes
• Perform complete file closure upon job completion, ensuring all documentation and billing are properly finalized
• Maintain accurate filing and documentation for audit and compliance purposes
• Meeting time frame KPIs for escalations to the next tier levels for unresolved issues.
• Providing and monitoring high quality customer service.
• Undertake ad-hoc assignments as assigned by the Head of Department

Skills

Strong communication

Multitasking

Time management

Customer service

Education

Higher Secondary / STPM / A Levels / Diploma

Tools

SMK

DagangNet

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Handle end-to-end customs clearance process for import/export shipments.

Prepare, review and submit customs declarations accurately (e.g.,K1,K2,K8 or relevant system entries)

Ensure compliance with all Malaysian customs requirements and regulatory guidelines.

Communicate with customers regarding shipment status, required documents and any issues affecting custom clearance.

Monitor clearance status and ensure timely release of shipments

Handle duty/tax calculation, classification (HS code), and valuation of goods

Data entry and updating in operational system: Rank Alpha / ROCS etc.

Plan delivery in advance and arrange transport for immediate delivery upon customs approval.

Resolve clearance issues, discrepancies, or delays promptly

Support billing and invoicing processes

Perform complete file closure upon job completion, ensuring all documentation and billing are properly finalized

Maintain accurate filing and documentation for audit and compliance purposes

Meeting time frame KPIs for escalations to the next tier levels for unresolved issues.

Providing and monitoring high quality customer service.

Undertake ad-hoc assignments as assigned by the Head of Department

Qualifications

Candidate must possess at least a Higher Secondary / STPM / "A" Levels / Certificate / Diploma.

3 years working experience in the related field.

Familiar with freight forwarding industry.

Proficient in both English and local language(s) – written and verbal communication skills.

Specialist Knowledge and Skills

Strong knowledge of Malaysian Customs requirements.

Familiar with systems such as SMK, DagangNet, or related platforms.

Highly motivated to learn new processes, receive feedback and work independently.

Minimal supervision to complete tasks, highly trainable and approachable.

Ability to work independently and handle time-sensitive tasks.

Strong multitasking and prioritization skills in a dynamic, high-volume work environment

Professional working attitude.

Local communication skills are an advantage.